Accessing the Orlando Projectdox digital plan review platform requires navigating a specific sequence involving permit applications, email credentials, and strict file formatting. You don't just go to a public login page and create an account on your own; instead, access is triggered automatically by the City of Orlando once your project application moves past initial processing.
If you are a contractor, architect, or property owner trying to log in, upload plans, or pull approved documents, understanding how the system gates access will save you hours of administrative frustration. This guide breaks down the exact login mechanics, credential rules, upload workflows, and common access hurdles.
How to Get Your Orlando Projectdox Login Credentials
You cannot self-register for an active project workspace in the City of Orlando's instance of Projectdox. Access is distributed through an automated email invite managed by Avolve Software on behalf of the city.
- Submit Your Application: File your construction, renovation, or engineering permit application through the City of Orlando Get a Permit portal.
- Wait for Processing: City staff review the initial application within two business days.
- Handle Commercial Invoicing: If your project is commercial, the city emails an invoice for a non-refundable 25% plan review deposit fee. You must pay this before receiving portal access.
- Receive the Invitation Email: Once processing is complete (and commercial fees are paid), the designated digital applicant receives an automated email from
donotreply@avolvecontaining your portal link and temporary password.
Step-by-Step Orlando Projectdox Login Process
When your invite arrives, you must act quickly. Temporary credentials expire fast, and the system enforces strict browser compatibility. To understand the bigger picture, check out the detailed report by The New York Times.
1. Check Your Temporary Password Expiration
First-time users receive a temporary password in their invitation email. This password expires just 30 minutes after the email is dispatched. If you miss this window, don't panic; navigate to the login page and use the built-in password reset or resend option.
2. Use a Supported Web Browser
Projectdox runs on specialized enterprise infrastructure. To avoid freezing screens or failed upload buttons, use the latest updated versions of:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
3. Complete the Initial Sign-In
Click the secure link provided in your notification email. Enter your assigned username (typically your email address) and the temporary password. Upon your first successful login, the system prompts you to create a secure, permanent password.
Preparing Files Before Your Next Login
Logging in without properly formatted files results in rejected uploads and compliance holds. The City of Orlando enforces strict technical rules for every PDF and CAD drawing submitted through Projectdox:
- File Size Limit: Individual files cannot exceed 1 GB.
- Single-Page Drawings: Drawing files must be strictly single-page documents. Multi-page PDF architectural sets will trigger an automatic rejection.
- Naming Conventions: File names must match your official plan sheet index or the city's precise file naming guidelines. Avoid special characters, long descriptive sentences, or spaces if prohibited by current city specs.
- Digital Signatures: Plans requiring a professional seal must feature a third-party verified digital signature or seal.
Troubleshooting Common Orlando Projectdox Login Failures
Even experienced permit coordinators run into roadblocks. Here is how to fix the most frequent access issues:
- Expired Temporary Passwords: If your 30-minute window closes before you log in, click the password recovery link on the login screen to generate a fresh temporary token.
- Missing Invitation Emails: Check your spam or junk folders for messages from
donotreply@avolve. If your commercial deposit fee remains unpaid, the invite will not trigger at all. - Locked Out Dashboards: If an upload task is missing or your account seems restricted, the digital applicant may need to coordinate with city staff by emailing
digitalpermits@orlando.govwith the active permit number to request a portal refresh.
Frequently Asked Questions
Can I share my Projectdox login with other members of my design team?
No. Each user should have their own credential tied to the project. The primary digital applicant can coordinate with the city or manage team access tasks within the portal framework if additional reviewers need visibility.
Where do I find review comments after I log in?
Once logged in, select your permit number, navigate to the Project Reports icon, and open the Plan Review Comment Report or Changemark Report. This details precisely what corrections or document holds need to be cleared before approval.
How do I download my approved plans once the review is finished?
After all reviews are completed, remaining fees are paid, and your contractor information is verified, the city updates the project status. Log into Projectdox, navigate to the Approved folder, and download your final scaled plans. You must print these to scale and post them physically at your job site before starting construction.
What should I do if the portal is closed and I need to submit a revision?
The portal locks automatically after specific review milestones. If you need to upload post-issuance changes or clear document holds, email digitalpermits@orlando.gov with your permit number and a clear narrative explaining why the portal needs to be reopened.
