Accessing your health records shouldn't require a phone call or a stack of paper. If you receive care through UT Southwestern Medical Center, you can manage your appointments, view lab results, and message your care team online through the UT Southwestern MyChart patient portal.
Getting signed in or troubleshooting an inactive account takes just a few moments when you know where to look. This breakdown covers how to log in, recover lost credentials, set up mobile access, and manage your health records without frustration.
Logging In to Your Account
You can access your patient profile using a standard web browser on a computer or through a dedicated mobile app on your smartphone.
To sign in via a web browser:
- Go to the official UT Southwestern MyChart Login page.
- Enter your assigned MyChart username into the first field.
- Type your secure password into the second field.
- Select the Sign In or Log In button to open your dashboard.
To sign in using a mobile device:
- Download the MyChart application from the Apple App Store or Google Play Store.
- Search for UT Southwestern by location or name within the app provider list.
- Input your username and password to authenticate your session.
For security purposes, the portal will automatically log you out if your browser remains idle for 15 minutes or longer. Always sign out manually if you're using a shared device or public computer.
Creating a New Account and Using Activation Codes
If you're a current patient but haven't set up your online profile yet, you'll need an active enrollment link or an access code. Clinics typically provide this code on your After Visit Summary paper or via an automated email invitation following a clinic visit.
If you have an activation code:
- Visit the portal sign-up page.
- Enter the code exactly as it appears on your document, along with your matching demographic details like your date of birth.
- Create a unique username and a strong password that combines letters, numbers, and symbols.
If you don't have an activation code, you can request online access by completing the verification form on the registration page. Keep in mind that identity verification may take up to a week if details don't match clinical records instantly. For immediate assistance, you can call the dedicated MyChart Help Line directly at 214-648-8888 during weekday business hours.
Recovering Lost Usernames and Passwords
Forgotten login credentials happen frequently. You don't need to call the help desk immediately to regain access if you can verify your identity digitally.
- To find a forgotten username: Click the Forgot username? link beneath the sign-in fields. You'll be asked to provide your legal first name, last name, date of birth, and email address. The system will send your username to your registered email address.
- To reset a forgotten password: Click the Forgot password? link. Enter your username and personal verification details. The platform will prompt you to answer security questions or send a temporary password reset link via email or text message.
If your email address has changed and you no longer receive verification messages, you'll need to contact customer service directly to update your profile metadata securely.
Core Features Available Inside the Portal
Once you're signed in, the dashboard acts as a central hub for managing your healthcare interactions. You can view diagnostic imaging reports, check pathology results within days of completion, and review current medication lists prescribed by your doctors.
You can also request routine prescription renewals from participating clinics, submit non-urgent medical questions to your care team, and review upcoming appointment schedules. Keep in mind that messaging should be reserved for follow-up care or minor questions; it is never a substitute for emergency medical attention.
Frequently Asked Questions
Can I manage medical records for my children through my portal?
Yes. Parents and legal guardians can request proxy access to view and manage health records for children under the age of 18. You must submit a completed proxy authorization form through the health information management department to link dependent accounts.
What should I do if my activation code doesn't work?
Activation codes expire after 60 days for security reasons, and they become invalid immediately after being used once. If your code has expired or throws an error, call the MyChart Help Line at 214-648-8888 for a replacement code.
Is there a fee for sending messages to my doctor?
Routine communication regarding recent visits or simple follow-ups is typically free. However, complex medical management inquiries that require extensive physician review outside of normal scheduling may occasionally involve billing if they exceed standard time thresholds.
Can I link my medical records from other hospital networks to this portal?
Yes. You can use the feature within account settings to connect external health organizations using standard interoperability protocols, allowing you to view records from multiple healthcare providers in one unified place.
