Navigating a warranty claim for performance eyewear shouldn't feel like a puzzle. If your frames snap or your lenses peel, you need direct answers about what replacement options exist and who actually handles your claim.
Under Armour doesn't manufacture or service its own eyewear directly. Instead, the brand licenses its eyewear production to Safilo Group, meaning your warranty coverage, claim submission process, and replacement timelines depend entirely on Safilo's manufacturer guidelines rather than standard Under Armour apparel policies. Knowing this distinction saves weeks of back-and-forth communication with general retail support.
Understanding Your Under Armour Eyewear Coverage
When you purchase a pair of Under Armour sunglasses built for running, training, or golf, you're getting a product backed against manufacturer defects in materials and workmanship. This coverage protects you if a structural failure occurs due to a factory flaw.
Manufacturer warranties on performance sunglasses are designed to cover structural shortcomings, not accidents. If a hinge snaps straight out of the box because of a weak weld, you're covered. If you accidentally sit on your shades at the bottom of the bleachers, that falls outside baseline defect protection.
To evaluate whether your pair qualifies, inspect the point of failure closely. Factory defects usually manifest as hairline cracks in molded plastic components, bubbling in polarized lens coatings that wasn't caused by chemical exposure, or misaligned hinges that won't sit square on your face.
What the Manufacturer Warranty Excludes
Knowing what isn't covered prevents wasted shipping fees and rejected claims. Safilo and Under Armour maintain strict boundaries regarding accidental damage and normal wear.
- Scratched Lenses: Dropping your glasses on asphalt or sliding them across a dusty dashboard causes surface abrasions that aren't considered factory defects.
- Chemical Damage: Exposing frames or lenses to sunscreens, insect repellents, or harsh window cleaners can strip coatings. This type of chemical degradation voids structural claims.
- Accidental Impact: Running over a pair with a gym bag or having a baseball crush your frames during practice represents user-induced trauma.
- Unauthorized Alterations: Trying to glue a broken arm or swapping non-certified replacement lenses into the frame voids any active warranty protection.
How to File a Warranty Claim with Safilo
Because Safilo manages the eyewear division, you don't file claims through the standard online Under Armour returns portal. You have to work directly with their licensed eyewear partner.
- Gather Proof of Purchase: Locate your original store receipt, online order confirmation, or credit card statement showing the transaction. Authorized claims require proof that the product was bought new from a certified retailer.
- Document the Defect: Take clear, well-lit photos of the damage. Capture close-ups of the broken hinge, cracked bridge, or delaminating lens coating so the evaluation team can see the issue immediately.
- Contact Eyewear Support: Reach out to Safilo customer service via email at underarmourwarranty@safilo.com or call their dedicated US service line at 1-800-631-1188 (or 1-800-387-7234 if you're located in Canada). Provide your model number—usually found stamped on the inside temple arm—along with your description and photos.
- Ship for Inspection: If the representative determines your issue warrants a physical inspection, pack your sunglasses securely in a rigid case and mail them using a traceable shipping method to the designated service center.
Repair Versus Replacement Outcomes
Once Safilo receives your sunglasses, their technicians inspect the frame to verify the root cause of the damage.
If they confirm a manufacturing defect and the specific model is still active in their production cycle, they'll typically ship you a brand-new replacement pair of the same style and colorway. If that exact colorway is discontinued, they may offer a comparable model from the current lineup.
When damage is deemed accidental, some manufacturers offer a paid repair service or a crash-replacement discount toward a brand-new pair. It's always worth asking customer support if a courtesy discount applies if your claim gets denied due to accidental wear.
Maximizing the Lifespan of Performance Shades
Proper daily care reduces the need to test warranty policies in the first place. Sweat, sunscreen, and salt water take a heavy toll on sports eyewear if left unwashed.
Rinse your sunglasses under lukewarm tap water after every heavy outdoor workout to clear away corrosive sweat and grit. Never use paper towels, tissues, or the hem of a cotton t-shirt to wipe your lenses; these materials trap microscopic dirt particles that act like sandpaper on polarized coatings. Stick strictly to a clean microfiber pouch or cloth. When you're done training, store your frames inside a hard protective shell rather than tossing them loosely into a gym bag where heavy gear can crush them.
Frequently Asked Questions
Can I return defective sunglasses to an Under Armour Brand House store?
No. Under Armour retail stores and Factory House locations handle apparel and footwear returns under their standard 60-day policy. They do not stock replacement parts or process warranty claims for licensed eyewear managed by Safilo. You must contact Safilo directly.
How long does the Safilo warranty evaluation process take?
Once the service center receives your package, turnaround times typically range from two to four weeks depending on shipping transit times and component availability.
What information do I need from the frame before calling support?
Look at the inside of the temple arms. You'll find a series of numbers detailing the style name, color code, eye size, and bridge width. Providing these specific digits ensures customer service identifies your exact frame variation instantly.
Does the warranty transfer if I bought my sunglasses secondhand?
No. Manufacturer warranties apply exclusively to the original retail purchaser who can provide valid, dated proof of purchase from an authorized dealer. Secondhand marketplace purchases do not qualify for defect replacements.
