Navigating a claim for Under Armour sunglasses warranty coverage requires understanding that Under Armour doesn't handle eyewear claims directly. Instead, manufacturing, licensing, and warranty processing for Under Armour eyewear are managed by Safilo Group. If your frames snap at the hinge or your lenses delaminate, knowing the exact corporate channel, time frames, and proof requirements prevents wasted effort with standard Under Armour apparel support.
Official manufacturer warranties cover specific material and workmanship defects for a limited period, typically one year from the original purchase date. Standard wear and tear, accidental drops, scratches from improper storage, and modifications do not qualify for replacement. This guide breaks down how the eyewear warranty operates, how to file a claim through Safilo, and what you need to prepare to secure a repair or replacement.
Who Actually Backs Under Armour Sunglasses?
Many buyers assume that warranty claims go straight to Under Armour's main customer service portal or retail stores. Under Armour utilizes licensed partners for specific product categories. For sunglasses, football visors, and related optical accessories, the official licensee is Safilo.
If you contact Under Armour corporate support regarding a broken pair of sunglasses, they will direct you to Safilo's dedicated eyewear warranty department. Knowing this distinction saves weeks of back-and-forth communication. When you communicate with customer service, you're dealing with Safilo’s optical warranty technicians rather than Under Armour apparel representatives.
The Role of Safilo Group
Safilo manufactures and distributes the eyewear line under a licensing agreement. Their technical team evaluates whether a product failure stems from a factory defect or consumer-induced damage. They manage the physical inspection, authorize replacements, and handle customer service inquiries specific to optics.
What the Warranty Covers and Excludes
Manufacturer policies maintain strict boundaries between structural manufacturing flaws and accidental damage. Recognizing these boundaries helps you determine whether filing a claim is worth your time.
Covered Defects
- Hinge and Joint Failures: Spring hinges that snap or loosen due to internal metal fatigue or faulty welding.
- Material Delamination: Premature peeling of polarization layers or anti-reflective coatings without external scratching.
- Frame Structural Flaws: Warping, bubbling, or discoloration of the frame material originating from manufacturing inconsistencies.
- Inherent Assembly Flaws: Lenses that pop out spontaneously because the frame channel was molded incorrectly.
Excluded Damage
- Accidental Impact: Frames broken by sitting on them, dropping them on concrete, or impact during sports.
- Lens Scratches: Scratches caused by wiping lenses with paper towels, abrasive cloths, or laying them face down on rough surfaces.
- Chemical Degradation: Damage caused by exposure to sunscreens, bug sprays, or harsh solvents that degrade frame coatings.
- Unauthorized Alterations: Repairs attempted with glue, tape, or third-party components.
How to File an Under Armour Sunglasses Warranty Claim
If your sunglasses suffer from a defect within the coverage window, follow a precise process to file your claim with Safilo.
Step 1: Gather Your Documentation
Before reaching out, locate your original purchase receipt or online order confirmation. Safilo requires proof of purchase from an authorized retailer to verify the age of the sunglasses and ensure they aren't counterfeit. Take clear, high-resolution photographs of the defect, showing the broken hinge, bubbling lens, or frame crack from multiple angles.
Step 2: Contact Safilo Support
Reach out to the appropriate regional Safilo customer service team based on your location. For customers in the United States, call 1-800-631-1188 or email underarmourwarranty@safilo.com. For Canadian customers, call 1-800-387-7234. Provide your photos, description of the issue, and proof of purchase.
Step 3: Ship the Item for Evaluation
If the preliminary review suggests a covered defect, Safilo will provide instructions for shipping the sunglasses to their evaluation center. Pack the frames securely in a sturdy box to prevent further damage during transit. Include a printed copy of your receipt and the return authorization number provided by the representative.
Step 4: Review and Replacement
Once the evaluation team receives the package, they inspect the sunglasses. If approved, they ship a replacement pair or the repaired item back to you. If the damage is classified as accidental wear and tear, they may offer a paid repair service or return the original item depending on current stock and policy terms.
Common Mistakes That Void Eyewear Warranties
Failing a warranty claim often comes down to minor procedural missteps or improper handling. Avoiding these common mistakes increases your chances of a successful claim.
- Buying from Unauthorized Discounters: Purchasing sunglasses from liquidators, unauthorized online marketplaces, or second-hand platforms often voids manufacturer support because the supply chain cannot be verified. Always buy through official channels like the Under Armour Official Website or authorized sporting goods retailers.
- Discarding the Receipt: Tossing the sales slip makes it impossible to prove the purchase date. Keep digital copies of receipts for all valuable gear.
- Attempting DIY Fixes: Supergluing a broken hinge or trying to melt plastic back together leaves distinct residue. Warranty technicians immediately reject any product showing signs of amateur repair.
- Waiting Too Long: Delaying your claim past the one-year mark pushes the product outside the standard manufacturer defect window, leaving you responsible for replacement costs.
Frequently Asked Questions
Can I return defective sunglasses to an Under Armour Brand House store?
Under Armour retail stores typically only handle general apparel and footwear returns within their standard 60-day window. Because sunglasses are managed by Safilo, physical retail stores cannot process warranty replacements for eyewear. You must contact Safilo directly.
What if my exact sunglasses model is discontinued?
If Safilo approves your warranty claim for a model that is no longer in production, they will typically replace it with a comparable current model of equal or similar value. They will coordinate color and style options with you during the replacement approval phase.
Does the warranty cover replacement lenses if I scratch them?
No. Lens scratches resulting from normal use, cleaning errors, or drops are classified as wear and tear. The warranty only covers lens defects present out of the box or spontaneous coating failures like bubbling and peeling.
How long does the Safilo warranty evaluation take?
Turnaround times vary based on shipping times and seasonal volume, but customers generally experience a two-to-four-week turnaround from the day they ship the defective glasses to receiving a replacement.
