Managing your medical care shouldn't require endless phone calls and paper forms. The MyUCDavisHealth patient portal gives you direct access to test results, appointment scheduling, and secure messaging with your care team through your browser or mobile device.
Whether you're setting up an account for the first time or trying to manage billing and family records, knowing how to navigate the platform saves you time. This guide breaks down account registration, app features, and troubleshooting tips so you can manage your healthcare efficiently.
Setting Up Your UC Davis MyChart Account
Getting started requires either an activation code or identity verification. If you recently visited a clinic, check your after-visit summary or email for an activation code.
- With an Activation Code: Go to the official UC Davis Health MyChart Login page. Enter your unique code, temporary details, and choose your custom username and password.
- Without an Code: Use the online self-signup option on the portal page. The system will match your details against your medical record or verify your identity instantly using a third-party service like Experian.
Activation codes expire after 45 days or once used. If yours has expired, you'll need to request a new one through the automated portal recovery tools or by calling support.
Core Features and Tools
The portal provides an array of health management tools designed to keep you connected with UC Davis medical professionals.
- Test Results Access: Most diagnostic and lab results appear in your account as soon as they're ready. You might see these numbers before your doctor has added clinical notes, so don't panic if a value looks unfamiliar while waiting for provider interpretation.
- Direct Messaging: Send non-urgent advice messages directly to your clinic or care team. Expect responses within one to two business days.
- Appointment Management: Schedule routine visits, check in online before an appointment, or review past clinical notes and after-visit summaries.
- Billing and Estimates: View itemized statements, pay medical bills securely, and request cost estimates for upcoming procedures.
Mobile App Access and Setup
You can manage your chart on the go by downloading the dedicated mobile application.
- Download the MyUCDavisHealth app from the Google Play Store or Apple App Store.
- Open the app and select UC Davis Health from the organization list if prompted.
- Log in using your existing portal credentials.
The app also supports integrations with personal health trackers, allowing you to sync fitness, sleep, and nutrition data straight into your medical file.
Managing Family Records and Proxy Access
Parents, guardians, and caregivers often need visibility into a loved one's medical history. You can request proxy access to view family records.
For children under a certain age, parents can link accounts automatically. For adult family members or aging parents, you must submit an Access to My Family's Records Consent form to the Health Information Management Unit. Once approved, you'll be able to switch between profiles seamlessly from your own login session.
Common Troubleshooting Tips
Technical hiccups happen. Here is how to resolve the most frequent login and account hurdles:
- Locked Accounts: Entering an incorrect password multiple times locks your account for security. Use the automated password reset link on the login page.
- Missing Records: If lab work or clinical notes seem absent, message your clinic. External records from other hospital networks won't appear unless you link those separate organizations using the Epic MyChart Network feature.
- Phone Support: If self-service options fail, call UC Davis Health customer service directly at 916-703-HELP (916-703-4357) for live assistance.
Frequently Asked Questions
Can I use the generic MyChart app instead of the UC Davis app?
Yes. While the generic Epic MyChart app works, downloading the specific MyUCDavisHealth app ensures you have direct shortcuts, local clinic notices, and proper regional support integration.
Are my medical records secure on the portal?
Portal data is encrypted in transit and protected by strict federal privacy standards. The system automatically logs you out after 15 minutes of inactivity to protect your private information if you walk away from your screen.
What should I do if my contact information changes?
Log in to your account, navigate to the Profile menu, and select Personal Information to update your home address, email, or phone number. Changes update in your medical file for future visits.
Can I link medical records from other health networks?
Yes. The app features a track-linking tool that pulls records from other participating healthcare organizations into a single dashboard view.
