Managing your medical care doesn't have to mean sitting on hold with a clinic receptionist. Through the UC Davis Health MyUCDavisHealth portal, patients can message physicians, review lab results, and handle prescription refills directly from a smartphone or computer.
Getting started requires either an activation code from a recent clinic visit or online identity verification. Once logged in, you gain instant access to your clinical history, upcoming appointments, and secure communication channels.
Setting Up Your MyUCDavisHealth Account
Setting up your profile takes just a few minutes if you have your activation details ready. You can register via the web browser or by downloading the official mobile application.
- Using an Activation Code: If you received an activation code on your after-visit summary or via email, navigate to the MyUCDavisHealth login page, select sign-up, and enter your code along with your date of birth.
- Online Self-Service Verification: If you don't have a code, you can use automated identity verification through third-party services like Experian to match your personal records and create an account instantly.
- Two-Factor Authentication: Account security requires two-factor authentication (2FA). You'll receive a verification code via text message, email, or an authenticator app every time you sign in.
Communicating With Your Care Team
Sending a message to your doctor is one of the most frequent reasons patients log into the portal. Most routine inquiries sent through the system are free, though complex medical consultations might be processed as formal E-Visits covered by insurance.
When drafting a message, keep these operational details in mind:
- Direct your notes to your primary clinic or outpatient care team rather than hospitalist physicians you met briefly during an inpatient stay.
- Expect a standard response window of two to three business days for routine clinical questions.
- For urgent medical symptoms, don't wait for a portal reply. Call your doctor's office directly or seek immediate emergency care.
Managing Test Results and Medical Records
Waiting weeks for a mailed letter or phone call to find out lab outcomes is a thing of the past. The portal releases most laboratory and diagnostic test results as soon as they finalize.
Because results post immediately, you might view them before your doctor has added clinical notes or personal interpretation. If you notice an error in your immunization history, allergy list, or problem summary, send a secure message to your provider's office so they can update your chart at your next visit.
Managing Family Access and Teen Accounts
Medical management often extends beyond a single individual. The portal accommodates families through structured proxy arrangements.
- Child Accounts (Birth to Age 11): Parents and legal guardians hold full proxy access to manage appointments, view records, and message care teams on behalf of young children.
- Teen Accounts (Ages 12 to 17): Teen patients receive full personal access to their own health data to preserve confidential care. Parents are granted medium proxy access, allowing them to view specific items like immunizations and request appointments, while certain private communication threads remain confidential unless special legal or medical exceptions apply.
Frequently Asked Questions
What should I do if I forget my username or password?
Use the account recovery options on the login screen to verify your identity and reset your credentials. If you encounter locked accounts or expired activation codes, call the dedicated customer support line at 916-703-HELP.
Can I pay my medical bills through the application?
Yes. You can view billing statements, set up payment plans, or make secure single payments as a registered user or via guest checkout.
Are video visits available through the portal?
The platform supports scheduled telehealth appointments and same-day Express Care video visits for non-emergency conditions like urinary tract infections or mild flu symptoms.
How do I grant a family member access to my profile?
Navigate to the Friends and Family Access page within your account settings to send a proxy invitation link to a trusted relative or caregiver.
