Accessing your medical records, test results, and care team shouldn't require a master's degree in healthcare administration. UC Davis Health patients use the MyHealth app—powered by MyChart—to manage their health on the go. If you're trying to set up your account, troubleshoot a login issue, or figure out how to schedule a telehealth visit from your phone, this guide breaks down every feature you need to know.
What is the UC Davis MyHealth App?
The UC Davis MyHealth app is the mobile gateway to your UC Davis Health electronic health record. Built on the Epic MyChart platform, it puts your clinical data directly into your pocket. Instead of waiting for a phone call or a paper letter in the mail, you can check lab results, message your doctor, request prescription renewals, and view upcoming appointments within seconds.
UC Davis Health provides this app for both iOS and Android devices. It connects securely to your health network profile so you can manage care not just for yourself, but also for dependents or family members under your proxy access.
Setting Up Your Account and Logging In
Getting started depends on whether you received an activation code from your clinic or need to sign up from scratch.
If you have an activation code from an after-visit summary or an email invitation:
- Open the MyHealth app on your smartphone or visit the official UC Davis MyHealth Portal.
- Select the option to sign up using an activation code.
- Enter your unique code, your date of birth, and any other requested verification details.
- Create a unique username and a strong password.
If you don't have an activation code:
- Choose the self-signup option on the app's login screen.
- Complete the identity verification questions, which match your medical record details on file with UC Davis Health.
- Once verified, your account links automatically.
To protect your personal health information, always enable biometric login (Face ID or fingerprint recognition) if your phone supports it. This keeps your records secure while saving you from typing a password every time you open the app.
Core Features and How to Use Them
Once you're logged in, the home dashboard gives you immediate access to your medical history. Here's how to make the most of the primary tools:
- Viewing Test Results: Most lab and imaging results appear in the app as soon as they're finalized. Normal results populate automatically, while sensitive reports might include a brief delay or a note from your provider.
- Messaging Your Care Team: You can send non-urgent questions directly to your clinic staff or nurse triage line. Expect a response within one to two business days. Never use app messaging for medical emergencies; call 911 immediately if you're experiencing a crisis.
- Managing Appointments: View the date, time, and location of upcoming visits. You can also schedule routine appointments or cancel existing ones directly through the app without calling the front desk.
- Prescription Renewals: Tap into your active medications list and submit renewal requests to your pharmacy or prescribing physician before you run out.
Navigating Telehealth and Virtual Visits
UC Davis Health utilizes the MyHealth app for video visits, allowing you to consult with your providers from home. To ensure your virtual appointment goes smoothly, test your device connection at least fifteen minutes before your scheduled start time. Find the appointment under your visits tab, click "E-Check-in" to complete all pre-visit questionnaires, and click "Begin Video Visit" when your provider is ready. Ensure your phone has camera and microphone permissions enabled specifically for the MyHealth app.
Common Mistakes to Avoid
Patients often run into a few predictable roadblocks when using the app. Keep these pitfalls in mind to save time:
- Ignoring E-Check-in: Skipping the pre-visit check-in questions before an appointment can delay your provider seeing you virtually or cause paperwork bottlenecks at the clinic.
- Waiting Until the Last Minute for Refills: While prescription requests are processed quickly, submitting a renewal request on a Friday evening might leave you without medication over the weekend. Submit requests at least three to four days before you run out.
- Using Outdated App Versions: Enable automatic updates in your phone's app store. Running an older version of the MyHealth app can cause login errors or compatibility issues with video visits.
Frequently Asked Questions
Can I manage my child's medical records through the app?
Yes. Parents and legal guardians can request proxy access for children under a certain age. Once granted, you can toggle between your profile and your child's profile from the app menu to view their immunization records, appointments, and messages.
What should I do if I forget my username or password?
Use the recovery links on the app's login screen ("Forgot Username?" or "Forgot Password?"). You will need to verify your identity using the email address or phone number associated with your UC Davis Health account.
Are my health records secure on my phone?
Yes, the app uses encrypted connections and requires secure login credentials. For added security, make sure your phone itself is protected with a PIN, passcode, or biometric lock.
Why can't I see a specific test result in my app?
Some specialized or sensitive diagnostic results require direct discussion with your physician before they are released to your portal. If a result is missing, contact your clinic directly for clarification.
