Accessing your medical records shouldn't require a frustrating digital scavenger hunt. If you're trying to view lab results, message your care team, or refill a prescription, you need a straightforward path to your account without wading through vague marketing fluff.
The official portal for UC Davis patients is managed through MyUCDavisHealth, powered by the Epic MyChart platform. Whether you're logging in for the first time or trying to troubleshoot a locked profile, this guide lays out the exact steps, requirements, and solutions you need.
How to Access the UC Davis Health MyChart Login Page
Getting into your portal depends on whether you're using a computer browser or a smartphone.
- Open your web browser and navigate directly to the secure UC Davis Health MyChart Login Portal.
- Type in your unique MyChart username.
- Enter your password and click the log-in button.
If you prefer using your phone, download the official MyUCDavisHealth application from the Apple App Store or Google Play Store. When you open the mobile app for the first time, search for UC Davis Health by name or location, then enter your standard portal credentials. Avoid clicking random search engine links that mimic the portal login screen to protect your personal health information.
Setting Up a New Account with an Activation Code
If you just left a clinic visit or received discharge paperwork, you might have an activation code printed on your summary sheet. This code lets you link your hospital profile to an online login.
- Go to the main signup portal page and look for the sign-up option that requires an activation code.
- Enter the code exactly as it appears, along with your social security number or date of birth to verify your identity.
- Choose a secure username and a strong password that you don't use on other websites.
- Provide a current email address so you can receive appointment reminders and two-step verification alerts.
Keep in mind that activation codes typically expire after a set period—usually 45 days—or after you use them once. If your code has expired, you won't be able to use it and will need to request a fresh one through customer support.
What to Do If You Forgot Your Username or Password
Getting locked out of a health portal happens to everyone. Fortunately, recovering your account doesn't always require a phone call.
- Click the Forgot Username? or Forgot Password? links located right below the main sign-in fields on the login page.
- Provide your demographic details, such as your legal name, date of birth, and the email address tied to your chart.
- Follow the automated prompts sent to your email to verify your identity and reset your credentials.
If your account locks completely after too many failed password attempts, it will typically unlock automatically after a short waiting period. For immediate help, call the UC Davis Health technical support line at 916-703-HELP (916-703-4357).
Core Features Available Inside Your Patient Portal
Once you're logged in, the portal gives you direct oversight of your ongoing medical care.
- Test Results: View lab work, imaging reports, and diagnostic test results as soon as they finalize—often before your doctor has written personal notes on them.
- Direct Messaging: Send non-urgent medical questions directly to your clinic care team and view replies inside your secure message center.
- Appointment Management: Schedule upcoming visits, check in online ahead of time using eCheck-In, or review instructions from past appointments.
- Billing and Payments: Review current statements, set up payment plans, or talk directly with billing representatives.
Frequently Asked Questions
Why won't my activation code work?
Activation codes expire after 45 days or once they've been successfully used. If your code is expired or invalid, use the self-help options on the login page or call customer service at 916-703-4357 to request a new one.
Can I manage health records for my children?
Yes. You can request proxy access to view family members' charts, such as minor children or aging parents, by contacting the Health Information Management unit or submitting the appropriate authorization paperwork through your portal.
How do I update incorrect medical history in my profile?
Portal data mirrors your official medical chart. If you spot an error, send a secure message to your provider or ask them to correct the entry during your next clinic appointment.
What should I do if my session keeps timing out?
For security purposes, the system automatically logs you out if your keyboard or screen remains idle for 15 minutes. Save your work frequently and log back in if you step away from your device.
