Stopping recurrent charges on your mobile account shouldn't feel like navigating a maze. If you want to stop auto renew on Celcomdigi, you can do it directly through the mobile application, via USSD shortcodes, or by checking your specific backend account system. Many users find their credit balance depleted unexpectedly because monthly internet passes and auto-billing features renew by default upon expiration.
The exact cancellation method depends on whether your line runs on the legacy Celcom system or the Digi system. Knowing your account type saves you from wasting time searching through incorrect menu options.
Identifying Your Account System
Before turning off automated renewals, check your account type on the CelcomDigi Official Website. A colored dot next to your phone number inside the application indicates your backend platform:
- Blue dot: Indicates a legacy Celcom account ecosystem (Edisi Biru).
- Yellow dot: Indicates a legacy Digi account ecosystem (Edisi Kuning).
This distinction matters because management rules differ significantly between the two systems, particularly regarding credit-based subscription passes and postpaid auto-billing.
How to Cancel Internet Pass Auto-Renewal on Prepaid
Prepaid plans like CelcomDigi Prepaid 5G Kuning and Biru frequently enroll users in recurring monthly internet passes. When your credit balance has enough funds at expiration, the system deducts the fee automatically.
Method 1: Using the CelcomDigi Mobile App
- Open the app on your smartphone and log in with your mobile number.
- Navigate to your active subscriptions or active internet passes dashboard.
- Locate your active monthly plan and select the management or unsubscription option.
- Confirm the cancellation prompt. Keep in mind that unsubscribing early may forfeit your remaining quota and validity days.
Method 2: Using USSD Shortcodes
If you prefer not to use the app, you can manage passes via dialer codes:
- For Digi-system lines, dial
*118*2*5#to access subscription management and select the option to cancel your monthly internet pass. - For basic internet add-ons across specific plans, dial
*118*3#and follow the interactive menu prompts to disable recurring status.
Managing Postpaid Auto-Billing
Postpaid users dealing with credit or debit card auto-debits face different rules depending on their account type and active contracts.
Disabling Digi-System Auto-Billing
If your account features a yellow dot (Digi system), you can turn off auto-billing right inside the app. Toggle the auto-billing button to the left within your billing or payment settings page.
Disabling Celcom-System Auto-Billing
If your account features a blue dot (Celcom system), you can't disable auto-billing directly through the app interface. Instead, you'll need to contact customer support via WhatsApp or visit a physical store for assistance.
Additionally, if you're bound to an active device contract, the system locks your auto-billing status. You must wait until the contract period concludes before you can switch off the recurring card deduction feature.
Common Pitfalls to Avoid
- Forfeiting Quota: When you cancel an active recurring pass midway, you typically lose any unused data quota and remaining days immediately. Time your cancellation close to your renewal date if you want to squeeze value out of your current payment.
- Inactive Accounts: You can't modify or cancel subscriptions if your prepaid account is currently inactive or suspended due to zero credit validity. Top up a minimal amount first if you encounter menu errors.
- Insufficient Balance Misconceptions: Letting your credit run low pauses the auto-renewal, but it doesn't permanently cancel the subscription. The system will trigger the deduction the moment you reload enough credit.
Frequently Asked Questions
Will I lose my remaining data if I turn off auto-renewal?
No. When you disable auto-renewal for future cycles, your current active internet pass remains usable until its original expiry timestamp. However, if you choose to manually unsubscribe from a pass entirely rather than just toggling auto-renew, remaining data and validity are forfeited.
Why can't I find the toggle to disable auto-billing in my app?
Your account is likely operating on the Celcom backend system (indicated by a blue dot), which restricts app-level auto-billing toggles. You must reach out to customer service through official channels to complete the request.
Can I stop auto-renewal if I have an active device contract?
No. If your postpaid line is tied to a promotional device bundle or contract, terms require auto-billing to remain active until the contract term finishes.
What happens if my prepaid credit balance is zero on renewal day?
The system will attempt an auto-renewal, fail due to insufficient funds, and suspend the recurring pass. It won't incur debt on a prepaid line, but your internet speeds or access will drop until you manually subscribe to a new pass or reload.
