Setting up a Stihl Connected account gives you direct access to machine runtimes, maintenance schedules, and location tracking for your power tool fleet. Whether you run a landscaping crew or manage equipment for a municipality, creating this digital profile takes just a few minutes through the mobile application or web portal.
You'll use the same single login credentials across both the mobile app and the Stihl Connected Portal. This guide walks you through the exact registration sequence, account verification, and initial device pairing without the fluff.
System Requirements and Preparation
Before you begin the registration process, make sure your hardware and software meet the minimum compatibility standards.
- Smartphone operating system: iOS 11.0 or later, or Android 5.0 or later.
- Bluetooth enabled on your mobile device for syncing smart connectors.
- A stable internet connection for initial profile creation and cloud synchronization.
- Access to your business or personal email inbox to receive verification links.
If you're managing a commercial fleet, the company owner or fleet manager should always create the master account first. This ensures you retain full administrative privileges before adding staff members or assigning equipment.
Step-by-Step Account Registration
Registering your profile takes place directly inside the application or via the official web portal. Follow these exact steps to set up your profile from scratch.
- Download the Application: Go to the Apple App Store or Google Play Store, search for the official Stihl connected application, and download it to your smartphone or tablet.
- Launch and Select Register: Open the app and tap the prompt to create a new user account. If you prefer using a desktop, navigate to the official Stihl Register Page.
- Enter Credentials: Input your primary email address, confirm it, and create a strong password containing at least eight alphanumeric characters with uppercase letters, numbers, and symbols.
- Accept Terms: Review the general terms and conditions and privacy policy checkboxes, then tap the register button.
- Verify Your Email: Open your email inbox, locate the confirmation message from Stihl, and click the activation link to verify your new account.
Once verified, you can use these exact login details interchangeably on your smartphone app or the browser-based portal.
Setting Up Your Fleet and Adding Tools
After your account is active, the next phase involves populating your digital garage with equipment and linking smart hardware.
- Add Equipment: Launch the app, navigate to the equipment tab, and tap the plus icon in the navigation bar to register a new machine.
- Scan Barcodes: Use your phone camera to scan the 2D data matrix code or barcode on your Stihl product or Smart Connector. This automatically populates the serial number and machine model data.
- Integrate Third-Party Tools: You aren't limited to Stihl machinery. You can mount smart connectors onto any petrol or cordless tool that produces an electrical signal.
- Configure Smart Connectors: Insert a CR2032 button cell battery into your connector, remove the protective foil, and lock the cover. The LED will glow green for three seconds when properly powered.
Managing Users and Assigning Teams
For commercial operations, adding team members ensures runtime data is captured even if one smartphone runs out of battery or remains out of Bluetooth range.
- Register Employees: Navigate to the portal administration panel and add employee email addresses. Each worker receives an email link to complete their sub-account setup.
- Set Permissions: Control what modifications each user can make. For example, restrict maintenance completion logs to team leaders while allowing general crew members to view equipment status.
- Create Teams: Group workers by location or job role so ground crews don't have to scroll through unrelated equipment lists.
Frequently Asked Questions
What happens if my phone loses Bluetooth connection during work?
Operating time is recorded independently inside the Stihl Smart Connector device. When your smartphone comes back into Bluetooth range, the stored runtime data automatically offloads and syncs with the cloud app.
Can I use the same account for personal and work tools?
It's best to keep them separate. If you attach a smart connector to personal home equipment using your primary work account, all company employees will see those personal tools in the shared fleet view. Set up a secondary account with a different email address for personal gear.
Why isn't my app updating with recent tool runtimes?
Ensure that Bluetooth is turned on, the mobile device has an active internet connection, and the smart connector battery isn't dead. If the app sits idle for too long, it may require you to log back in with your credentials.
How do I share maintenance data with my local dealer?
Inside the app or portal settings, select your preferred servicing dealer and opt-in to data sharing. This streamlines maintenance appointments and gives the workshop immediate access to diagnostic history.
