Accessing your Securus account shouldn't feel like navigating a maze. If you're trying to fund an inmate's calling account, check video visitation schedules, or manage your messages, getting past the login screen is your first hurdle. Let's look at how to get into your account smoothly, fix common lockout issues, and keep your personal information protected.
Securus Technologies provides communication services for correctional facilities across the United States. Friends and family members use the online portal or mobile app to deposit funds, schedule video visits, and exchange digital messages with incarcerated loved ones.
How to Access Your Securus Account
Signing into your account takes just a few steps whether you're using a computer browser or the mobile application.
- Go to the official Securus Technologies website or open the Securus mobile app on your smartphone.
- Click or tap the Sign In or Login button located at the top right corner of the page.
- Enter the email address or username associated with your registered account.
- Type your secure password into the designated field.
- Click Submit or Sign In to open your dashboard.
If you don't have an account yet, you'll need to select the registration option on the homepage. You'll provide a valid email address, create a password, and verify your identity through a confirmation link sent to your inbox.
Troubleshooting Common Login Problems
Run into an error message or forgotten credentials? Most login roadblocks stem from simple issues you can fix in minutes.
Resetting a Forgotten Password
If your password isn't working, don't guess repeatedly or your account will lock temporarily.
- Click the Forgot Password? link directly beneath the login form.
- Enter the email address you used to register your account.
- Check your email inbox for a password reset message from Securus. (Check your spam or junk folder if it doesn't appear within five minutes.)
- Click the secure link inside the email to open the password creation page.
- Choose a new password that includes a mix of letters, numbers, and symbols, then confirm it.
Dealing with Account Lockouts
Entering incorrect login details multiple times triggers an automatic security lockout to protect your financial and personal data. When this happens, waiting 15 to 30 minutes often clears the temporary restriction. If the lockout persists, reaching out to customer support through their official contact channels is the fastest way to verify your identity and restore access.
Managing Your Profile and Security Settings
Once you're logged in, taking a few minutes to secure your account prevents future headaches.
Keep your contact information current. If you change your phone number or email address, update it in your profile settings immediately. Securus relies on accurate contact details for account recovery and verification alerts.
Use a unique password that you don't use for your email or banking accounts. Because the platform handles financial transactions for phone time and video visits, keeping your login credentials private is essential. Always log out completely when using shared computers or public Wi-Fi networks.
Frequently Asked Questions
Why is my Securus login page not loading?
Browser cache issues or temporary server maintenance often cause loading errors. Try clearing your browser cache, switching to a different web browser, or disconnecting from Wi-Fi to test your mobile data connection.
How do I add funds to my account after logging in?
Navigate to the billing or prepaid section on your dashboard. You can add funds using a valid credit or debit card. Make sure your billing address matches your bank records to prevent payment declines.
Can I use the same account on both the website and the mobile app?
Yes. Your login credentials work across all official Securus platforms. Any funds or scheduled visits will sync automatically between the app and the desktop website.
What should I do if I suspect unauthorized activity on my account?
Change your password immediately through your account settings and contact Securus customer support to report any unfamiliar transactions or unauthorized profile changes.
