Starting fresh in Umamusume: Pretty Derby doesn't have to be a guessing game. Whether you want to wipe your progress for a better reroll start or you lost your login credentials after a device switch, knowing how to handle your game data correctly saves hours of frustration.
If you are trying to wipe your save entirely, you can reset your profile straight from the main title screen by opening the menu and selecting the Delete User Data option. Keep in mind that this action is permanent and erases all progress tied to that specific session. If you just want to move your existing profile to a new phone or PC, you'll need to set up a data link password first instead of wiping everything out.
Let's break down how account resets work, how to back up your progress, and what steps to take if something goes wrong.
How to Properly Reset Your Game Data
Wiping your progress to start a fresh playthrough—often called rerolling—is common among mobile players who want optimal support cards right out of the gate. Cygames built a direct mechanism into the client to handle this without forcing you to redownload gigabytes of assets every time.
- Launch the game application and wait until you reach the main title screen.
- Tap the triple-bar button located at the bottom right corner of your screen to open the menu.
- Select the Delete User Data option from the list.
- Read the warning prompt carefully and confirm your choice.
Once confirmed, the application clears your local profile. You can skip the tutorial during your new run, which speeds up the process significantly if you are hunting for specific character banners. Be extremely careful here. Tapping this button destroys unlinked progress permanently. If you had any valuable support cards on that profile and didn't back them up, they're gone for good.
Securing Your Account Before You Reset
Before making any drastic changes, you need to protect your main profile. Losing months of training progress because you tapped the wrong button happens more often than you'd think.
You can safeguard your progress by creating a link password or connecting your profile to external services. Here is how you set up a manual password backup:
- On your active game home screen, tap the Menu button at the top right.
- Select the Data Link option.
- Locate the Create Password section and tap the set button.
- Input a secure password and make a physical note of your Trainer ID.
Your Trainer ID and link password won't expire, meaning you can store them safely in a password manager or write them down on paper. If you switch between mobile devices and the Steam version of Umamusume, this login combination lets you access your stable from any supported platform without losing a single stat point.
Recovering a Lost or Deleted Profile
Mistakes happen. If you wiped your app data without linking your profile or ran into an unexpected crash that locked you out, recovery depends entirely on whether you saved your credentials beforehand.
If you have your Trainer ID and link password ready:
- Open the game on your device and stay on the title screen.
- Tap the triple-bar menu button at the bottom right.
- Choose Data Link, select the link password option, and enter your credentials.
If you never created a password and didn't link your account to an external service, recovering the profile gets complicated. You will need to submit a support ticket directly through the Cygames Support Portal. Be prepared to provide specific details to prove ownership, such as your exact Trainer ID, username, approximate creation date, list of unlocked characters, and any purchase receipts if you bought carats with real money. Support teams cannot guarantee recovery if you lack basic identifiers like your Trainer ID.
Common Mistakes to Avoid
Players frequently make avoidable errors when managing their save files or attempting to reroll. Avoiding these pitfalls will keep your account safe.
- Confusing App Deletion with Account Deletion: Simply deleting the app from your phone's home screen does not delete your server-side data if it was already linked. Conversely, clearing data inside the game wipes everything.
- Ignoring the Trainer ID: Never clear your cache or reinstall without taking a screenshot of your profile screen where your Trainer ID is visible.
- Forgetting Purchase Limits: Age-based monthly purchase restrictions reset on the first of each month at 10:00 p.m. UTC. Trying to bypass or manipulate these limits through account resets can trigger automated security flags on your payment provider.
Frequently Asked Questions
Can I recover my game data after deleting the app?
Yes, provided your account was previously linked via a password or external service. If it wasn't linked, uninstalling the app permanently severs your connection to that local save unless you contact official support with your Trainer ID.
Do link passwords expire over time?
No. Once you generate a link password in the settings menu, it remains valid indefinitely until you manually change it or request a new one.
Why won't my data transfer to my new phone?
Double-check that you entered your Trainer ID correctly. A single typo in the digits will cause the transfer to fail. Also ensure your game version matches the region and update level of your previous device.
What should I do if the game freezes during a data repair?
If your game stalls while downloading assets, check your internet stability and clear temporary cache files through your device settings before relaunching the application.
