Managing your fitness profile shouldn't feel like navigating an obstacle course. Peloton account management controls everything from your monthly subscription billing and hardware linkage to your privacy choices on the leaderboard. If you want to stop paying for unused tiers, protect your workout data, or add household members to your touchscreen, you need direct access to the right backend settings.
This guide cuts through the interface clutter to show you how to control your membership, configure granular privacy options, and troubleshoot common household user conflicts.
Navigating Your Peloton Membership Tiers
Your subscription tier determines what content you can access and how much you pay each month. Knowing how to change, pause, or audit your billing prevents unexpected charges.
Peloton splits subscriptions into two main categories: the All-Access Membership (built for hardware owners like Bike, Tread, or Row users) and the App Membership (for mobile or TV users who don't own official hardware).
- All-Access Membership: Tied directly to a piece of physical equipment. It allows up to 20 individual profiles under a single household roof.
- App Membership: Offered in standalone tiers (such as App One or App+), billed either monthly or annually.
To review your current status, log into the Peloton Membership Hub. From here, you can see your renewal date and payment method. If you purchased your app subscription through a third-party app store like Apple or Google Play, remember that Peloton support can't modify your billing directly; you must cancel or change tiers through your app store subscriptions menu.
Adding and Organizing Household Profiles
Sharing equipment requires clear separation of metrics, achievements, and workout history. The All-Access subscription accommodates multiple users without mixing up personal stats.
To add a new user directly on your hardware touchscreen, follow these steps:
- Tap Add Profile on the bottom or side of the initial login screen.
- Choose Create Account if the user doesn't already have a login, or sign in with existing credentials.
- Fill out individual metrics like height and weight to ensure accurate calorie-burn calculations.
Each profile maintains distinct heart rate monitor pairings, music preferences, and leaderboard handles. You can manage these profiles by visiting the account settings menu on the web dashboard or directly from the tablet interface.
Locking Down Your Privacy Settings
By default, public leaderboards display your output, age group, and general location data. If you prefer working out away from public view, you can lock down your profile in seconds.
To make your profile private, navigate to your touchscreen settings, select Preferences, and check the Private Profile box. On the mobile app, tap the More tab, go to Preferences, and toggle the private setting on.
- Follower Approvals: When your profile is private, incoming follower requests require your explicit approval. You can purge unwanted followers at any time by tapping the settings menu next to their name in your follower list and selecting remove.
- Hiding Biometrics: You can obscure your age decade and gender from other members by toggling off the public display options in your privacy menu.
- Connected Apps: Control what streams outward by checking your integrations with platforms like Strava or Apple Health. You dictate whether your rides automatically broadcast to external social feeds.
Fixing Common Account Management Errors
Technical glitches often occur when updating billing information or syncing new updates across multiple devices.
- Login Loops: If your tablet refuses to accept a password reset, clear the local cache through the device settings menu or perform a hard power cycle by unplugging the monitor for sixty seconds.
- Subscription Mismatches: If you upgraded your app tier but still see locked content, sign out of the mobile app completely and sign back in to force a license refresh with Peloton servers.
- Missing Household Profiles: Ensure your All-Access membership is active and paid in full. Past-due billing freezes secondary profile access until payment methods clear.
Frequently Asked Questions
Can I pause my Peloton All-Access membership?
Peloton does not offer a temporary pause option for All-Access memberships attached to hardware. To avoid charges during extended absences, you must cancel the membership entirely and reactivate it later, though this may require contacting customer support if you are under a promotional commitment.
How do I change the primary email address on my account?
Log into your account dashboard via the Peloton Web Portal. Navigate to your account settings, select your profile details, and type your new email address into the primary contact field before saving changes.
Are my height and weight visible on the leaderboard?
No. Height and weight metrics remain completely private and are used strictly by the internal algorithm to calculate accurate calorie expenditure during classes.
Why can't I remove a follower from my profile?
If you are using a touchscreen device, tap the trash icon next to the follower's name. On mobile or web views, use the vertical ellipsis menu to select the remove option. Ensure your app software is fully updated if the button appears unresponsive.
