Running out of checks doesn't mean you have to navigate a complicated online portal. You can easily order checks by phone through Bank of America customer service by dialing 1-800-432-1000. Whether you prefer talking to a live representative or using automated prompts, the process takes just a few minutes once you have your account details ready.
Getting physical checkbooks delivered straight to your home involves more than just dialing a number. You need to know what verification details to provide, how to handle design choices over the phone, and what fees to expect based on your Bank of America account type.
Preparing Before You Call
Don't dial the phone number blindly. Save yourself time by gathering the right documents and information before the automated system picks up. Representatives or automated prompts will require specific security verification data to access your checking account.
- Account and Routing Numbers: Keep your checking account number and Bank of America's routing number handy, usually found at the bottom of your old checks or inside your mobile app.
- Debit Card or SSN: You'll need to enter your full Social Security number or debit card digits to pass initial security checks.
- Current Shipping Address: Confirm your mailing address matches what the bank has on file so your checkbook doesn't get sent to an old residence.
- Design Preferences: Know whether you want a standard personal check design or something customized, though phone agents typically default to standard styles unless specified otherwise.
Step-by-Step Phone Ordering Process
Once your details are ready, place the call to kick off the reorder.
- Dial 1-800-432-1000 from your phone.
- Enter the last four digits of your Social Security number when prompted, then press 0 or say "representative" to bypass automated menus and reach a live person faster.
- Inform the customer service agent that you need to reorder checks for your checking account.
- Verify your identity by answering security questions or confirming recent transaction details.
- Choose your check style, package quantity, and confirm the mailing address with the agent.
- Pay for the order if your account doesn't include free checks, using your debit card or authorizing a direct charge to your checking balance.
Understanding Costs and Fees
Not all checking accounts qualify for free check supplies. Depending on your specific tier, check pricing varies significantly.
- Preferred Rewards Members: Higher-tier checking accounts often include free standard check designs as part of their banking benefits.
- Standard Accounts: Basic checking accounts usually require you to pay standard printing and shipping fees set by the bank's check vendor. The agent will quote you the exact price before finalizing the purchase.
- Third-Party Alternatives: If bank check fees feel too high, you can purchase checks from independent printers like Deluxe or Checks in the Mail using your Bank of America routing and account numbers, though you can't order those specific third-party products through the bank's phone line.
Common Mistakes to Avoid
A few simple errors can delay your check shipment or cause billing headaches. Keep these pitfalls in mind when you call.
- Failing to verify the address: If you moved recently, don't assume the phone agent knows. Always explicitly state your current street address.
- Forgetting account tier benefits: If you're part of a rewards program, make sure to ask the representative if your checks are covered before paying out of pocket.
- Confusing personal and business lines: If you operate a small business account, make sure you use the appropriate business banking prompt or phone menu option to reach the correct department.
Frequently Asked Questions
Can I order checks through an automated phone system without talking to a human?
Most check reorders require speaking directly with a customer service representative to confirm style selections, quantities, and billing details, though you can navigate the initial menu using automated prompts.
How long does it take for checks ordered by phone to arrive?
Standard shipping typically takes between 10 to 14 business days. Expedited shipping is usually available for an extra fee if you need your checks sooner.
Are replacement deposit slips included with a phone order?
Yes, standard checkbook orders ordered through customer service include a supply of deposit tickets matching your account. Make sure to mention if you need an extra book of standalone deposit slips.
What should I do if my checks don't arrive on time?
If your order doesn't arrive within two weeks, call customer service back at 1-800-432-1000 to track the shipment or request a security stop and reissue if the package was lost in transit.
