Managing your medical care shouldn't require endless phone calls and paper files. The MyHealth UNM portal gives patients secure, direct access to their electronic health records, lab results, and care teams across the University of New Mexico Health System. Whether you're checking upcoming appointment times, reviewing physician notes, or messaging your clinic directly, this digital platform keeps your health details in one place.
Many patients struggle to activate their accounts or miss out on key features beyond basic lab viewing. Setting up your profile correctly and learning how to navigate the interface saves you time and puts you in control of your ongoing medical care.
Getting Started With Your MyHealth UNM Account
Creating your account requires an active email address and either an activation code from your clinic visit or a self-enrollment form verified through personal identification details.
If you received an activation code on your after-visit summary, go to the UNM Health Patient Portal and select the sign-up option. Enter your code, date of birth, and identifying information to match your file in the system. If you don't have an activation code, you can use the online identity verification process, which asks secure questions based on public records to confirm your identity.
Once your login credentials are set, you can access the platform via a standard web browser or download the companion mobile app—such as the HealtheLife app utilized by the system—on your iOS or Android device.
Core Features and What You Can Do
The platform offers several tools designed to streamline how you interact with your healthcare providers.
- Lab and Test Results: View blood work, imaging reports, and diagnostic test results as soon as they're released by your care team.
- Appointment Management: Check the date, time, and specific location of upcoming visits, or review past appointment summaries.
- Direct Provider Messaging: Send non-urgent questions to your clinic or care coordinator without waiting on hold.
- Medical History Access: Review your active medication list, past immunizations, allergies, and clinical visit notes.
Managing Family Care Through Proxy Access
You don't need a separate account to manage health records for dependents. Proxy access allows parents, legal guardians, or designated caregivers to view and manage health information for children or adult family members who have granted permission.
To set up proxy access for a minor, request permission through your pediatric clinic or via your account settings. For adult family members, the patient must log into their own account, navigate to the sharing hub, and send an electronic invitation to your email address. Once accepted, you can view their appointments, request medication refills, and check test results directly from your dashboard.
Common Setup Mistakes and Troubleshooting
Users often run into avoidable roadblocks during initial registration or daily use. Knowing what to watch out for keeps your workflow smooth.
- Mismatched Personal Details: If self-enrollment fails, it's usually because the name, phone number, or date of birth entered doesn't match the exact data on file at your UNM clinic. Call your clinic to verify your registration details.
- Expired Activation Codes: Activation codes provided on paper visit summaries typically expire after a set number of days. If yours has lapsed, contact your provider's office to request a new one.
- Using the Wrong Portal: UNM Health patients sometimes confuse member insurance portals with the clinical health portal. Ensure you are logging into the MyHealth UNM system rather than an external health insurance member dashboard.
- Ignoring Notification Settings: By default, you may miss important messages if your email or push notifications are disabled. Adjust your alert preferences in your account settings so you know immediately when a new lab result or doctor reply arrives.
Frequently Asked Questions
Is there a fee to use MyHealth UNM?
No, access to the portal and its mobile applications is free for all patients receiving care through the UNM Health System.
Can I request prescription refills through the portal?
Yes, you can view your current medications and submit refill requests directly to your prescribing clinic, provided the medication is eligible for online renewal.
What should I do if I forget my username or password?
Use the password reset links on the login screen. You will need access to the email address associated with your account to verify your identity and create new login credentials.
Are my health records secure on the mobile app?
Yes, data transmitted through the platform is encrypted, and mobile access requires a secure passcode or biometric login (such as fingerprint or facial recognition) depending on your device settings.
