Managing your medical appointments, test results, and provider communications shouldn't require endless phone calls or waiting for paper mail. The MyChart Duly patient portal serves as the central digital hub for patients of Duly Health and Care, giving you direct access to your electronic medical records from any computer, tablet, or smartphone. Whether you need to check lab results from home, request a prescription refill, or pay an outstanding medical bill, this platform centralizes your healthcare needs into a single secure application.
Getting started with the portal involves a few specific setup steps, understanding security protocols like two-factor authentication, and knowing how to navigate family proxy access. This guide walks you through account creation, core features, and practical troubleshooting so you can take full control of your personal health data.
Setting Up Your Duly MyChart Account
Creating your account depends on whether you have an existing medical record with Duly Health and Care or if you received an activation code during a recent clinic visit. If you're brand new to the system and haven't seen a provider yet, you'll need to establish your baseline patient record before setting up online access.
Registration Using an Activation Code
If you received an activation code on your After-Visit Summary (AVS) or through a registration email, you can skip manual verification steps.
- Go to the official Duly Health and Care MyChart portal.
- Click the sign-up option and enter your unique activation code, along with your date of birth and zip code.
- Choose a secure username and password.
- Set up your notification preferences for email and text alerts.
Self-Signup Without an Activation Code
If you don't have an activation code handy, you can request one online by matching your identity against existing clinic records:
- Navigate to the registration page on the Duly Health and Care website.
- Select the option to request an activation code online.
- Provide your contact details, phone number, and personal identifying information.
- Watch your email inbox; your activation code will typically arrive within 72 hours from an automated administrative address.
Note: Online activation code requests are restricted to patients 18 years of age or older.
Core Features and Daily Utilities
Once your account is active, the portal functions as your daily dashboard for healthcare management. Knowing where to find specific tools saves time during busy weeks.
- Test Results Access: Lab work and diagnostic imaging results post directly to your account. Most routine blood test results appear within days, complete with physician commentary, eliminating the need to wait for a phone call.
- Appointment Scheduling: You can book physicals, follow-up visits, and specific specialty appointments directly through the interface, view upcoming calendar slots, or cancel past bookings.
- Prescription Management: View your active medication list and submit electronic refill requests to your preferred pharmacy.
- Secure Messaging: Send non-urgent clinical inquiries directly to your care team. Keep in mind that certain detailed medical advice messages may be treated as virtual consultations and can be subject to standard billing practices.
Security and Two-Factor Authentication
Protecting sensitive health data requires strict digital safeguards. Duly Health and Care implements mandatory security layers to prevent unauthorized entry, even if a password is compromised.
When logging into your account, you'll encounter a two-factor authentication (2FA) process. After entering your standard username and password, the system generates a unique six-digit code sent via text message or email. Enter this code on the verification screen to proceed. If you're using a personal, private device, you can select the "Trust this device" option to bypass the code requirement for up to 90 days.
Managing Family Health via Proxy Access
Parents, legal guardians, and caregivers often need visibility into records beyond their own. Duly Health and Care provides proxy access options that link family charts to a primary account holder.
To obtain access to a child's or another adult's medical records, you must complete the appropriate legal documentation. Child, teen, and adult proxy forms are available for download directly through the portal's support pages. Because privacy laws shift as minors grow older—particularly regarding adolescent healthcare rights—teen accounts require specialized forms and transition automatically when the patient reaches adulthood. Completed forms must be submitted back to the clinic for processing before proxy permissions activate.
Common Pitfalls and Troubleshooting
Navigating a complex health portal can occasionally cause friction. Avoid these frequent missteps to ensure uninterrupted access:
- Ignoring Account Inactivity: If you leave your browser idle on an open session, the system automatically logs you out to protect privacy. Always save your work and close out properly.
- Missing Activation Windows: Activation codes sent via email expire after a set duration. If your code fails, request a fresh one through the portal's main login page rather than trying to force an expired string.
- Browser Compatibility Issues: Ensure your web browser has JavaScript enabled and is updated to the latest version. If the desktop browser displays layout glitches, downloading the dedicated Epic MyChart mobile application on iOS or Android provides a smoother alternative.
For technical blocks that self-service options can't resolve, you can reach out directly to the Duly MyChart Help Desk for assistance.
Frequently Asked Questions
What should I do if I forget my username or password?
Use the "Forgot Username?" or "Forgot Password?" links located directly beneath the login fields on the portal sign-in page. You'll be prompted to verify your identity using personal data elements like your email address and date of birth to reset your credentials securely.
Can I use the Duly MyChart portal on my mobile phone?
Yes. You can access the platform using any mobile web browser, or you can download the official MyChart application from the Apple App Store or Google Play Store. Once downloaded, search for Duly Health and Care as your healthcare provider.
Are there any fees for using the MyChart portal?
Account registration, viewing test results, scheduling standard appointments, and basic messaging are free. However, as noted by Duly Health and Care, certain digital clinical messages requiring extensive provider evaluation can occasionally be billed similarly to a standard office visit.
How do I update my personal contact information or insurance details?
Log into your account, navigate to the profile or personal information section, and submit updates to your phone number, home address, or primary insurance provider. Keeping these fields current ensures smooth check-in processes for future appointments.
