Managing your medical information shouldn't feel like navigating a maze. If you receive care through Indiana University Health, the My IU Health portal serves as your central dashboard for reviewing lab results, settling balances, and communicating directly with your doctors.
Accessing your profile requires going to the official My IU Health Login Page. Enter your registered email address and password, then click sign in. If your browser blocks cookies or JavaScript, the portal won't load properly, so check your browser privacy settings first.
How to Set Up a New Account
If you don't have an active account yet, you can register without waiting for a clinic invitation. The self-enrollment process takes just a few minutes if you have your personal details ready.
- Go to the sign-in page and click the Create account link located directly beneath the password box.
- Provide your legal first name, last name, and exact date of birth.
- Choose a verification identifier matching your medical file, such as your mobile phone number, email address, or Social Security Number.
- Enter the verification code sent to your phone or inbox to confirm your identity.
- Create a secure password to finalize your profile setup.
If you received an email invitation from your clinic after an appointment, open that message and click the acceptance link. You'll need the 4-digit activation code provided during your visit alongside your date of birth to link the profile instantly.
Troubleshooting Sign-In and Password Issues
Losing access to your health profile can disrupt your care coordination. Fortunately, recovery takes only a few moments if you follow the built-in protocols.
Resetting a Forgotten Password
If you can't remember your password, select the Forgot password? link on the login screen. Type in your registered email address to trigger a verification code. Input that code on the screen, pass any active two-step verification prompts, and type your new password twice to complete the reset.
Recovering Your Username
Your username defaults to the email address you used when registering. If you have cycled through multiple email accounts and aren't sure which one links to your medical file, you'll need human assistance. Contact the My IU Health Patient Portal Support line directly at 317-963-1661 for help.
Using the Mobile App for On-the-Go Access
You aren't restricted to a desktop computer when managing your health data. You can download the official mobile application to view records from your smartphone.
- Visit the Apple App Store or Google Play Store depending on your device type.
- Search for the My IU Health application published by Indiana University Health.
- Download and install the application, then log in using your standard email address and password.
The app mirrors most desktop features, letting you view upcoming appointments, check test results, and message your care team while away from home.
Frequently Asked Questions
Can I manage my child's medical records through my account?
Yes. Parents or legal guardians can request proxy access for children aged 13 and younger. This is typically initiated during a pediatric visit through an email invitation sent by the clinic staff.
Why does the portal keep logging me out?
The system enforces automatic timeouts to protect your confidential health information. If your screen locks or you switch to another app for too long, you'll need to re-enter your credentials.
Is there a fee to use the portal or mobile app?
No. Setting up an account, browsing your electronic health records, and downloading the mobile software are entirely free services provided to active patients.
Who should I call if my lab results are missing?
While most routine test results appear automatically once reviewed by a physician, specific sensitive or complex results may experience a brief delay. Contact your specific provider's office directly if you notice a missing record.
