Finding local tax assistance shouldn't feel like a treasure hunt. If you need in-person help from the Indiana Department of Revenue (DOR), you have ten distinct regional district offices scattered across the state. However, visiting one isn't as simple as walking through the front door during standard business hours. Most locations operate strictly by appointment on specific days of the week, meaning a wasted trip is entirely possible if you don't check the schedule first.
This guide breaks down where Indiana tax offices are located, which facilities accept walk-ins, how to book an appointment, and when you can skip the drive altogether by using online portals.
Indiana Department of Revenue District Office Locations
The state operates ten district offices to assist taxpayers with state income, corporate, and sales tax inquiries. These offices split into two operational categories: full-time walk-in customer centers and part-time offices that require pre-scheduled appointments.
Full-Service Walk-In Locations
Only three district offices offer walk-in service five days a week, from 8 a.m. to 4:30 p.m. local time:
- Indianapolis: Located at 100 N. Senate Ave., IGCN, Rm N105, Indianapolis, IN 46204. Expect to clear building security upon arrival.
- Merrillville: Located at 1411 E. 85th Ave., Merrillville, IN 46410. Note that this office closes briefly for internal maintenance on the first Wednesday of each month from 8 to 9 a.m. CT.
- Clarksville: Located at 1200 Madison St., Ste. E, Clarksville, IN 47129. This location suspends in-person services on the first Wednesday of every month from 9 to 10 a.m. ET.
Appointment-Only Regional Offices
The remaining seven district offices do not accept walk-ins. You must book an appointment online or via phone before visiting. Their operating schedules include:
- Columbus: 4475 Ray Boll Blvd., Columbus, IN 47203. Open by appointment on Tuesdays and Fridays.
- Evansville: 500 S. Green River Rd., Ste. 202, Evansville, IN 47715. Open by appointment on Mondays and Thursdays.
- Fort Wayne: 7230 Engle Rd., Ste. 314, Ft. Wayne, IN 46804. Open by appointment on Thursdays and Fridays.
- Kokomo: 124 W. Superior St., Kokomo, IN 46901. Open by appointment on Mondays and Wednesdays.
- Lafayette: 250 Main St., Ste. 410, Lafayette, IN 47901. Open by appointment on Thursdays and Fridays.
- South Bend: 1001 Hickory Rd., Ste 5, South Bend, IN 46615. Open by appointment on Tuesdays and Wednesdays.
- Terre Haute: 525 W. Honey Creek Drive, Terre Haute, IN 47802. Open by appointment on Mondays and Thursdays.
If you need to verify an address or book a visit, you can check the official Indiana DOR District Offices Directory before heading out.
What to Bring to Your In-Person Visit
Showing up unprepared to a state tax office leads to frustration and rescheduled visits. Bring the following documents and items depending on your specific situation:
- A government-issued photo ID, such as a driver's license or state identification card.
- Copies of the tax notices, letters, or bills you received from the DOR.
- Form W-2s, 1099s, and any relevant income documentation if you are sorting out return discrepancies.
- Supporting records for deductions or credits you plan to claim.
Motor Carrier Services Exception
A common mistake taxpayers make is visiting a standard district office for commercial trucking or transportation tax needs. All Motor Carrier Services—including International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) accounts—are handled exclusively at one central facility:
- Address: 7811 Milhouse Rd, Suite M, Indianapolis, IN 46241.
- Services: Account openings require prior appointments, while other general motor carrier transactions accept walk-ins Monday through Friday during standard business hours. Standard district offices cannot process these requests.
How to Handle Your Taxes Online Without Visiting an Office
Driving to a physical tax office isn't mandatory for most routine tasks. The state's digital platform, known as the INTIME Customer Portal, allows individuals and businesses to handle issues remotely. Through INTIME, you can file returns, check refund statuses, view payment balances, and securely message customer service representatives without waiting in a lobby.
If you prefer speaking with someone over the phone rather than driving to an office, you can reach DOR customer representatives at 317-232-2240 from 8 a.m. to 4:30 p.m. ET, Monday through Friday.
Frequently Asked Questions
Can I get my paper tax forms printed at an Indiana district office?
District offices carry very limited physical inventory and are often out of printed instruction booklets. You can request forms by calling 317-615-2581 or download them directly from the state website.
Do I need an appointment for the Indianapolis main office?
No, the Indianapolis downtown location at the Indiana Government Center North accepts walk-in visitors during normal business hours. However, booking an appointment online can significantly reduce your wait time.
What should I do if I forgot my INTIME portal password?
You don't need to visit an office to regain access. Click the "Forgot Name or User Password" link on the INTIME login screen to reset your credentials online. Check your spam folder if the reset email doesn't appear in your inbox immediately.
Can district office staff prepare and file my tax return for me?
No, state tax employees do not provide tax preparation or filing services. They can help you understand tax notices, make payments, check on processed refunds, and answer general compliance questions.
