Navigating a massive transportation hub like Chicago O'Hare International Airport (ORD) shouldn't feel like a puzzle. If you're picking up a vehicle from Hertz, knowing the exact operational hours, location logistics, and transit steps saves you from missing tight travel schedules. The Hertz facility at O'Hare operates from 5:00 AM to 11:59 PM, seven days a week, providing broad coverage for early morning arrivals and late-night flight delays.
Located at the airport's central Multi-Modal Facility (MMF) rather than directly outside the baggage claim terminals, getting to the counter requires using the airport's transit system. Knowing how to navigate this transfer efficiently sets the tone for a smooth trip.
Location Details and Operating Hours
The Hertz car rental counter sits at 10255 W Zemke Blvd, Chicago, IL 60666, positioned inside O'Hare's dedicated Multi-Modal Facility.
- Daily Hours: 5:00 AM – 11:59 PM
- Contact Number: +1 773-481-2400
- Facility Type: Consolidated airport rental center shared with multiple fleet providers.
Operating hours remain consistent throughout the week, including weekends and holidays. However, if your flight experiences severe delays pushing your arrival past midnight, you'll need to contact the local counter directly to verify reservation holding policies, as agents may close out uncollected vehicles shortly after midnight.
How to Get from the Terminals to the Hertz Counter
Because the MMF sits away from the passenger terminals, you can't walk straight from baggage claim to a rental lot. Follow these steps upon landing:
- Collect your luggage and exit to the main terminal arrival levels.
- Follow overhead signs pointing toward the Airport Transit System (ATS), the airport's automated train network.
- Board the ATS train, which operates free of charge 24/7 and connects all domestic and international terminals directly to the Multi-Modal Facility.
- Ride to the Multi-Modal Facility station, step off, and follow indoor directional signage straight to the Hertz service desks and vehicle pickup garage.
The entire transit process typically takes 10 to 15 minutes once you board the ATS train, though adding a 10-minute buffer for terminal walking time helps keep your schedule on track.
Vehicle Pickup and Counter Strategies
Skipping long lines at the airport counter makes a noticeable difference after a tiring flight. If you're a member of the Hertz loyalty program, you can often bypass the desk entirely and head straight to the designated parking stalls to find your assigned vehicle.
- Have documents ready: Keep your driver's license, credit card used for booking, and confirmation number accessible.
- Inspect the vehicle: Before driving out of the MMF garage, check the body panels and windshield for existing scratches or dents. Document any discrepancies with photos if they aren't marked on your checkout sheet.
- Confirm toll passes: Chicago features heavy electronic toll road networks like the Jane Addams Memorial Tollway (I-90) and Tri-State Tollway (I-294). Ask the counter agent about the vehicle's toll collection program to avoid unexpected administrative fees later.
Returning Your Hertz Rental at O'Hare
Dropping off your vehicle before departure requires heading straight back to the MMF rather than the airline departure gates.
Use the address 10255 W Zemke Blvd in your GPS, or follow airport roadway signs marked for Rental Car Return as you approach the airport perimeter from I-190.
- Follow signs into the MMF return lanes, where Hertz staff will scan your vehicle barcode, check the fuel level, and inspect the mileage.
- Obtain your return receipt from the attendant or print one via the mobile app before leaving the garage.
- Board the ATS train located inside the facility to travel back to your specific airline departure terminal.
Allow at least 20 extra minutes for the return process, factoring in the time it takes to ride the ATS back to your terminal and clear security.
Frequently Asked Questions
Can I pick up a Hertz car at O'Hare if my flight is delayed past midnight?
No. Because the O'Hare Hertz location closes at 11:59 PM, flights arriving after midnight mean staff won't be available at the desk. If you anticipate a late arrival, call the local desk at +1 773-481-2400 to update your flight number and hold status.
Do I need to take a shuttle bus to the Hertz office?
No. O'Hare uses the Airport Transit System (ATS), an elevated automated train rather than a street-level shuttle bus, to move passengers between the terminals and the Multi-Modal Facility.
What is the fuel policy when returning a car to this location?
You must return the vehicle with the same fuel level it had at pickup, typically a full tank. Returning it empty incurs refueling service charges set by Hertz. Several gas stations operate near Mannheim Road just outside the airport boundaries if you need a quick fill-up.
Can I modify my drop-off location after picking up the car?
Yes, but you must contact the Hertz operational support or rental extensions department before changing your drop-off plans to prevent unauthorized drop-off fees or daily rate adjustments. Refer to official guidelines on the Hertz Support Hub for extension procedures. You can also review general transit layouts through the Chicago Department of Aviation.
