Staying connected with a loved one behind bars matters deeply. When family members or friends face separation due to incarceration, bridging the physical gap becomes an urgent priority. Traditional communication methods like collect calls and postal mail are often slow, expensive, and unreliable. Modern communication technologies have transformed this space, offering streamlined ways to stay in touch.
The primary platform facilitating this communication is the GTL GettingOut app and service network, operated by ViaPath Technologies (formerly Global Tel*Link). This guide breaks down what GTL GettingOut is, how its features work, how accounts are funded, and what users need to know to navigate the system effectively.
What is GTL GettingOut?
GTL GettingOut is a secure communication platform used in correctional facilities across North America. It allows incarcerated individuals and their families to maintain contact through digital messaging, video visitation, phone services, and photo sharing. Instead of relying solely on expensive facility payphones or waiting weeks for letters, users can manage communication directly from a smartphone or computer.
The platform serves as a centralized hub. Families create an online profile, deposit funds, and initiate contact based on the specific rules and availability of the correctional facility where their loved one is housed. Because each facility sets its own policies regarding messaging limits, video visit schedules, and pricing, understanding the platform mechanics is essential for avoiding unexpected fees or communication blocks.
Core Features of the GTL GettingOut Platform
The GettingOut service includes several distinct communication tools designed to keep incarcerated individuals linked to their support networks outside.
Direct Messaging and Photos
Text messaging via GettingOut functions similarly to standard consumer chat apps, but with strict institutional oversight. Messages are subject to electronic monitoring and review by facility staff. Users can send short text messages and attach approved photos. Photos must adhere to strict facility guidelines—images containing explicit content, gang symbols, or contraband are rejected automatically or flagged by staff, which can result in temporary suspension of messaging privileges.
Video Visitation
Remote video visitation allows families to connect face-to-face without traveling long distances to a correctional facility. These virtual visits are scheduled in advance through the GettingOut portal or app. Both parties connect via webcams or smartphone cameras during a designated time slot. Facilities typically charge per minute or per session for video visits, and users must ensure their internet connection and device camera meet minimum requirements before the session begins.
Trust Fund and Account Funding
Communication requires funds. GTL operates on a prepaid account structure. Friends and family members deposit money into an account that pays for phone calls, messaging stamps, and video visits. Managing these funds requires attention to transaction fees, which vary depending on whether you deposit online, over the phone, or via retail cash partners like ViaPath Technologies.
How to Set Up and Use GettingOut
Getting started on the platform involves a few straightforward steps, though verification processes can take time depending on facility security protocols.
- Create an Account: Visit the official GettingOut website or download the mobile application on iOS or Android. Register using your email address, create a secure password, and verify your account.
- Locate Your Inmate: Search for your incarcerated loved one by entering their full legal name and booking or ID number, along with the specific state and facility where they are housed.
- Fund Your Account: Add money to your balance using a debit or credit card. Keep track of separate balances if the facility requires distinct funds for phone calls versus messaging stamps.
- Initiate Contact: Send an introductory message or schedule a video visit according to the facility's permitted visiting hours.
Common Pitfalls and Troubleshooting
Navigating prison communication systems comes with a learning curve. Avoiding common mistakes saves money and reduces frustration.
- Ignoring Facility Rules: Every jail or prison sets unique rules. What is allowed at one facility may be strictly banned at another. Always check the specific facility guidelines regarding message length and photo approvals.
- Overlooking Transaction Fees: Depositing small amounts frequently results in high cumulative transaction fees. Funding accounts in larger, less frequent sums minimizes extra costs.
- Assuming Instant Delivery: Messages and fund deposits do not always post instantly. Weekend processing delays or manual staff reviews can cause a lag of several hours or days.
- Failing to Update Contact Information: If your email address or phone number changes, update your profile immediately to avoid losing access to notifications and scheduling alerts.
Frequently Asked Questions
Can an incarcerated person message me first?
In most facilities, the incarcerated individual cannot send the first electronic message until an outside contact has established an account, located them, and sent an initial message or deposit. Once established, they can communicate using tablets provided by the facility or designated communication kiosks.
Why was my photo rejected?
Facilities enforce strict content policies. Photos can be rejected if they contain sunglasses, hats, inappropriate clothing, hand gestures that could be interpreted as gang signs, or backgrounds that violate facility security guidelines. Check the specific rejection notice for details.
How do I get a refund if my loved one is transferred?
If an inmate is transferred to a facility not serviced by GTL, or if they are released, you can request a refund of your remaining prepaid balance. Visit the GettingOut support portal to submit a refund request, keeping in mind that processing times vary and small residual balances may be subject to administrative fees.
Are GTL GettingOut calls and messages private?
No. All communications on the GettingOut platform—including messages, video visits, and phone calls—are subject to monitoring, recording, and review by correctional facility staff, with the exception of legally privileged communications with defense attorneys.
