Navigating online fast-fashion purchases can feel like a gamble, especially when sizing runs small or styles look different in person. If you've recently ordered from Edikted, understanding their exact rules before you open your package saves you from losing money on non-refundable shipping fees or missing strict deadlines.
The standard Edikted return policy allows customers to return unworn items within 30 to 45 days depending on location, though a flat processing fee applies to return labels. Whether you need a different size, store credit, or a full refund back to your original payment method, knowing how the portal works ensures a smooth transaction.
The Return Window and Eligibility Requirements
Timing is everything when sending clothes back. For domestic orders within the United States, you must initiate your return through their online portal within 30 days of your purchase date. International customers, including shoppers in Canada and the UK, are given an extended window of up to 45 days from purchase.
Items must meet specific conditions to qualify for a refund:
- Original Condition: Garments must be unworn, unwashed, and undamaged, with all original tags still attached.
- Hygiene Seals: Swimwear is strictly non-returnable if the hygiene seal has been removed or tampered with.
- Final Sale Items: Anything marked as final sale or clearance cannot be returned or exchanged.
- Single Order Separation: Don't combine multiple order numbers in one box. Mixing orders delays processing and complicates verification.
Return Shipping Fees and Deductions
Free returns are rare in modern e-commerce, and Edikted is no exception. If you're returning items from the US, a flat $4.90 returns processing fee is deducted directly from your final refund amount, regardless of whether you drop your package off at a local return bar or use a printed post office label.
International shoppers face location-specific flat rates:
- Canada: $7 CAD fee for prepaid return labels.
- United Kingdom: £5 fee for prepaid return labels.
- Other International Regions: Customers must pay out-of-pocket for tracked international shipping to the return address provided on their return note.
Original shipping charges and any optional shipment protection fees paid at checkout are completely non-refundable.
How to Submit a Return Step-by-Step
Initiating a return requires using their online portal rather than mailing items back blindly.
- Head to the official Edikted Returns Portal and enter your original order number alongside your email address.
- Select the specific items you wish to send back and indicate whether you want a refund to your original payment method or store credit.
- Print out the provided return note and place it securely inside your package alongside the clothing.
- Affix the prepaid label to the outside of the box or bag and drop it off at your designated local post office or return bar.
- Always request and keep a receipt containing your tracking number until your refund confirmation arrives.
Refunds typically process within 3 business days of receipt for US orders, while international returns can take 5 to 10 business days to clear inspection.
Direct Exchanges and Size Swaps
If you love an item but need a different size, the exchange process depends entirely on where you live.
US customers can take advantage of direct exchanges through the portal. You select your new size, and once your original item scans into the transit system, your replacement order ships out. Exchanges are limited to one per customer transaction. If your desired size sells out before your return arrives, Edikted automatically issues a refund instead.
International customers cannot use direct exchanges. If you live outside the US, you must process a standard return for a refund and place an entirely new order for the correct size.
Common Mistakes to Avoid
Avoiding these frequent missteps prevents delayed refunds or rejected packages:
- Missing the deadline: Waiting until day 31 for a US order means the portal will lock you out permanently.
- Combining orders: Putting items from two separate order numbers into one box creates warehouse confusion and delays your money.
- Discarding tracking numbers: Dropping a package off without getting a receipt leaves you unprotected if the carrier loses the box.
- Failing to secure the return note: Forgetting to place the printed return note inside the package makes it difficult for warehouse staff to match the items to your account.
Frequently Asked Questions
What happens if I received a damaged or incorrect item?
If you receive a faulty or wrong item, don't use the standard return portal. Instead, email customer support directly with photos of the defect, your name, and your order number to get a priority replacement or full refund without processing fees.
Can I get a price match if my exchange item costs more?
If you use the US exchange option and your new item has a different price than your original purchase, contact customer support so they can manually match the price to what you originally paid.
How long does it take for money to hit my bank account?
Once Edikted approves and processes your return, expect the funds to reflect in your bank account or credit card statement within 3 additional business days.
Can I return items purchased using an installment payment plan?
Yes, but keep in mind that using services like Klarna or Afterpay means you remain responsible for paying off any remaining scheduled installments with that provider until the refund is fully posted and credited to your account.
