Accessing your personal medical records, test results, and provider communications shouldn't feel like navigating a maze. The Duly Mychart Login portal gives patients secure, centralized control over their health data through Duly Health and Care. Whether you're checking lab results from home or scheduling an upcoming appointment on your smartphone, getting into your account takes just a few moments once you know the exact steps.
This guide walks you through signing in, setting up two-factor authentication, recovering forgotten credentials, and troubleshooting common access hurdles.
How to Complete the Duly Mychart Login Process
Logging into your patient account can be done via a desktop web browser or the official mobile application.
Web Browser Sign-In
- Navigate to the official Duly Health and Care MyChart portal.
- Enter your assigned MyChart username.
- Select Continue, enter your secure password, and click Log In.
Mobile App Sign-In
- Download the official MyChart application from the iOS App Store or Google Play Store.
- Search for Duly Health and Care or select it from your recent healthcare organizations.
- Type in your username and password to access your dashboard.
Setting Up and Using Two-Factor Authentication
Security is a primary focus for medical portals, and Duly utilizes two-factor authentication (2FA) to protect patient data from unauthorized access.
When you sign in, you'll be prompted to confirm your identity. Here is how the sequence works:
- Choose a Delivery Method: Select whether you want your unique six-digit code sent via SMS text message or email. Text messages arrive much faster, typically within a few seconds to a minute.
- Enter the Code: Retrieve the code from your device and input it into the verification screen.
- Trust Your Device: If you are using a personal computer, phone, or tablet, check the box that says "Trust this device". This skips the 2FA requirement for the next ninety days. Never check this box on public or shared computers.
If your code doesn't arrive within ten to fifteen minutes, check your spam or junk folder. Make sure to add mychart@duly.com to your email contact list to prevent future filtering issues.
Setting Up a New Account From Scratch
If you are a new patient or haven't activated your online portal yet, you cannot simply log in with a random username. You need an active account registration.
Step 1: Request an Activation Code
You can obtain an activation code during your clinic visit via your after-visit summary, or you can complete the online signup form on the Duly Health and Care Portal. If you request it online, an activation code is typically emailed to you within seventy-two hours.
Step 2: Complete Your Registration
Once you have your code, visit the activation page, input your code alongside your date of birth, and click next. You will then be prompted to:
- Choose a unique username and a strong password.
- Confirm your email address and opt-in for text alerts.
- Accept the platform terms and conditions.
What to Do If You Forget Your Username or Password
Locked out of your account? Recovering your credentials takes only a minute if you have access to your registered email or phone number.
- Recover Username: Click the "Forgot Username?" link underneath the main sign-in boxes. You'll need to enter your first name, last name, date of birth, and email address to retrieve your username via email.
- Reset Password: Click the "Forgot Password?" link. Provide your username and personal details to receive a secure password reset link.
If you continue to experience account lockouts or technical difficulties, contact the dedicated Duly MyChart Help Desk at 1-855-269-2427 for direct assistance.
Frequently Asked Questions
Can I manage my child's medical records through my account?
Yes, parents and legal guardians can request proxy access to view and manage health records for minors. You must fill out the specific Child Proxy Form online through the portal's sign-up forms section.
Is the Duly MyChart mobile app free to download?
Yes, the app is completely free to download on both Apple and Android devices, and it allows you to view test results, message your care team, and pay bills on the go.
Why is my verification code failing to work?
Codes expire after a short window for security purposes. If you requested multiple codes, make sure you are typing in the most recent six-digit code you received, and ensure you haven't closed the browser verification window.
Who should I call if my account remains locked?
If automated password resets fail, call the Duly MyChart Support line directly at 1-855-269-2427 to verify your identity over the phone and restore your account access.
