Accessing your personal medical history shouldn't require waiting on hold or digging through paper files. If you're a patient with Duly Health and Care, the online patient portal gives you direct access to test results, appointment scheduling, and secure messaging with your care team. Knowing how to navigate the Duly MyChart login process saves you time and keeps your health information right at your fingertips.
Whether you're setting up a fresh account, troubleshooting a forgotten password, or trying to view records for a family member, this guide covers the practical steps you need to manage your care online efficiently.
How to Access the Duly MyChart Login Page
Navigating to the correct portal keeps your private medical data secure. Because various healthcare networks use the Epic MyChart platform, make sure you're using the official portal designated for Duly patients.
- Head to the official Duly MyChart Login portal in your web browser.
- Alternatively, download the mobile app on iOS or Android by searching for the official Duly Health and Care or Epic MyChart application.
- Enter your unique MyChart username and password, then click sign in.
Never click login links from unsolicited text messages or suspicious emails. Always bookmark the official login page directly to protect your health data from phishing attempts. Further insight on this trend has been published by BBC.
Creating a New Account and Registration Steps
If you don't have an active account yet, you can request access online or use an activation code provided on your recent visit summary or clinic receipt.
- Request an Activation Code: Visit the sign-up page and complete the identity verification form if you don't already have a code. The system matches your details against your patient record.
- Check Your Email: Your activation code arrives via email within 72 hours. Look for a message originating from the automated administration address.
- Complete Registration: Click the link in your activation email, input your code, and choose a secure username and password.
- Configure Preferences: Confirm your email address and opt-in for text message notifications to receive instant alerts when new test results are ready.
Patients must be at least 16 years old to request an online activation code independently. For younger children or dependent adult family members, proxy access forms are required.
Troubleshooting Common Login Roadblocks
Running into technical hurdles can stall your access to critical medical documents. Here is how to resolve the most frequent account issues quickly.
Recovering Forgotten Usernames or Passwords
If you can't remember your credentials, you don't necessarily need to call support immediately.
- Look below the standard sign-in fields on the login screen for the "Forgot Username?" or "Forgot Password?" recovery links.
- Enter your requested personal details, such as your legal name, date of birth, and email address on file.
- Follow the verification prompt sent to your registered email to reset your password instantly.
Browser Errors and Page Loading Issues
An outdated browser or active ad-blocker can sometimes block secure healthcare scripts from executing properly.
- Ensure JavaScript is enabled in your browser settings, as the portal requires it to function.
- Clear your browser cache and cookies, or try opening an incognito browsing window.
- Switch from an older mobile browser to the official standalone app if pages fail to render correctly.
Managing Family Records Through Proxy Access
Parents and caregivers often need to oversee healthcare details for dependents. Duly allows authorized individuals to view family health records through a secure proxy system.
- Child Proxy: Ideal for parents or legal guardians managing the healthcare records of children under age 12. Teen accounts have different visibility restrictions due to privacy regulations.
- Adult Proxy: Allows a designated family member or caregiver to help manage the online health profile of an adult patient who has granted permission.
- Submission: Complete the online proxy form directly through the Duly portal or download, sign, and return the paperwork to your clinic.
Core Features Available Inside Your Portal
Once you successfully log in, the portal acts as a centralized dashboard for your ongoing care.
- Test Results: Review bloodwork, lab reports, and imaging summaries within days, complete with physician commentary.
- Prescription Refills: Submit renewal requests for active medications directly to your pharmacy through the portal interface.
- Appointment Scheduling: Book routine physicals, follow-up consultations, or well-child checkups online without calling the front desk.
- Secure Messaging: Send non-urgent clinical questions directly to your care team and receive written guidance.
Frequently Asked Questions
What should I do if my activation code expires?
Activation codes typically expire after a set number of days for security reasons. If your code stops working, return to the portal registration page and request a new code or contact the Duly MyChart Help Desk for assistance.
Is there a fee to use the mobile app or online portal?
No, downloading the app and accessing your medical data online is completely free for active Duly patients. Note that certain specialized electronic communications or e-visits with your doctor may carry standard clinical consultation fees.
Can I use the portal to pay my medical bills?
Yes, you can review current insurance details on file, check outstanding account balances, and securely pay your medical bills directly through the billing section of your dashboard.
Who do I call if I get locked out of my account?
If multiple failed login attempts lock your account, reach out to the dedicated MyChart Help Desk toll-free at 1-855-269-2427 for immediate assistance.
