Checking your store credit shouldn't feel like a puzzle. If you have a plastic card or an eGift code sitting in your inbox, you need a fast way to check your five below gift card balance before heading out to shop.
Most shoppers waste time searching random third-party sites that don't work or give errors. You can check your remaining funds directly through official channels in less than a minute. Whether you're planning a haul of budget-friendly tech accessories, snacks, or room decor, knowing your exact spending limit prevents declined transactions at the register.
How to Check Your Five Below Gift Card Balance
You have two primary official methods to check your card funds. Keep your card number and your PIN or access code ready before you start.
Check Online via the Official Portal
The fastest way to view your available funds is through the official balance checker portal. To read more about the context of this, Bankrate provides an informative summary.
- Navigate to the official Five Below Balance Portal.
- Type in your full gift card number from the back of the plastic card or your email receipt.
- Enter the secure access code or PIN (usually a 4-digit or 6-digit number hidden under the scratch-off panel).
- Click submit to view your active balance instantly.
Check by Phone
If you prefer talking to an automated system or don't want to use a web browser, you can call customer support directly.
- Dial 1-888-892-3813 from your phone.
- Listen to the automated prompts and use your phone keypad to enter your gift card number when requested.
- Enter your access code or PIN when prompted to hear your remaining balance read aloud.
Using Your Gift Card In-Store and Online
Spending your balance is straightforward once you know how the checkout systems handle plastic and digital codes.
When shopping at a physical brick-and-mortar location, hand your gift card to the cashier before they swipe your primary debit or credit card. If your purchase total exceeds your card balance, you can pay the remaining difference using cash, Apple Pay, or a standard bank card.
If you are buying items on the official Five Below Website, you can apply your credit during checkout. Scroll down to the bottom of the payment review screen, find the button labeled add a gift card, and type your code into the expanded field. The system will deduct the amount from your order total immediately.
Troubleshooting Common Gift Card Errors
Even with simple systems, things occasionally go wrong. If your card isn't working, check for these frequent issues.
Invalid Card Number or PIN Errors
If the online portal throws an invalid error, double-check your digits. It's common to confuse letters and numbers—such as capital letter 'O' with the number '0', or capital 'I' with the number '1'. If you scratched off the silver panel too aggressively, you might have scratched away part of the access code. If that happens, you'll need to contact customer support through the Five Below Support Page for manual assistance.
Zero Balance on a Brand New Card
If you received a brand new gift card that shows zero balance, the retail cashier who sold it might have failed to activate it properly at the register. Gift cards remain entirely worthless until scanned and loaded with cash at checkout. Always keep your purchase receipt. If a card has zero funds due to an activation error, take the card and the original store receipt back to the register so a manager can fix the activation scan.
Expired or Inactive Cards
Store policies vary by region, but most modern retail gift cards do not feature expiration dates. However, promotional cards or store credit vouchers issued for merchandise returns might carry strict expiration windows. Check the fine print printed on the back of your physical voucher to verify if a time limit applies.
Frequently Asked Questions
Can I reload my Five Below gift card?
No. Standard plastic and electronic gift cards cannot be reloaded with additional funds once the initial balance drops to zero. You will need to purchase a brand new card if you want to gift someone else or keep a reloadable balance.
Can I exchange my gift card for cash?
Generally, no. Retailers do not cash out gift card balances unless required by state law. For example, states like California mandate that merchants must redeem gift cards for cash if the remaining balance falls below a specific small threshold, usually under ten dollars. Check your local state consumer protection laws if you want a cash refund.
What happens if I lose my gift card?
Treat your gift card like cash. If you lose a physical card, Five Below cannot replace it or refund the remaining balance unless you have the original purchase receipt and proof of purchase tracking numbers. Protect your eGift numbers by keeping them archived in your email inbox.
Can I use multiple gift cards on a single online order?
The online checkout portal typically limits transactions to a single gift card code per purchase. If you have multiple cards with small balances, consider using them at a physical store register where associates can manually split payments across several different gift cards.
