Managing your medical care online shouldn't require a computer science degree. If you're a patient at Bon Secours, the Bon Secours MyChart portal gives you direct access to test results, appointment scheduling, prescription refills, and secure messages with your care team from your phone or laptop.
Getting started requires a few simple steps, whether you received an activation code in the mail or need to sign up from scratch. This guide walks you through account creation, logging in, navigating core features, and troubleshooting common technical hiccups so you can take control of your health records without frustration.
Account Setup and Activation
Setting up your account takes just a few minutes if you have your activation code ready. You can register using an activation code printed on an after-visit summary or sent via email, or you can sign up online without a code by verifying your personal identity.
Signing Up With an Activation Code
- Visit the official Bon Secours MyChart Login page or open the MyChart mobile app.
- Click or tap Sign Up Now near the login button.
- Enter your Activation Code exactly as it appears on your paperwork, along with your Date of Birth and ZIP code.
- Create a unique username and a secure password. Make sure your password combines letters, numbers, and symbols.
- Set up your communication preferences to receive text or email notifications for new test results or appointment reminders.
Signing Up Without an Activation Code
If you don't have an activation code, you can still create an account by matching your demographic information against Bon Secours' patient database.
- Click Sign Up Now on the login page.
- Select Sign Up Online or Match My Information.
- Fill in your legal name, date of birth, contact information, and social security number (if requested for secure matching).
- Verify your identity through automated questions or via a text message code sent to your mobile phone.
- Choose your username and password to finalize your account creation.
Logging In and Navigating the Dashboard
Once your account is active, logging in is straightforward. You can access your portal via web browser or by downloading the MyChart app from the Apple App Store or Google Play Store and selecting Bon Secours as your healthcare organization.
When you log in, you'll land on the main dashboard. The layout highlights your most urgent items first. You'll see notifications for unread messages, upcoming appointments, and newly released test results. The primary navigation menu splits features into clear categories:
- Visits: Review past appointment notes and schedule upcoming check-ups or specialist visits.
- Messages: Communicate directly with your doctor's office without waiting on hold.
- Test Results: View lab work, imaging reports, and pathology results as soon as they're released.
- Medications: Check your active prescriptions, request refills, and view pharmacy details.
- Billing: View outstanding balances, set up payment plans, and pay bills securely.
Communicating With Your Care Team
One of the most valuable features of the portal is secure messaging. Instead of calling the clinic front desk and waiting for a callback, you can send a message directly to your provider's nursing staff or medical assistants.
Keep in mind that messaging is designed for non-urgent questions. If you're experiencing chest pain, severe shortness of breath, or another medical emergency, call 911 or go to the nearest emergency room immediately rather than waiting for a portal reply.
When writing a message, include specific details:
- Mention symptoms clearly, including when they started and how severe they are.
- State clearly whether you need a medication refill or a dose adjustment.
- Expect a response within one to two business days for routine inquiries.
Managing Appointments and Prescriptions
Booking appointments online saves time and lets you see available slots across different clinic locations and providers. You can schedule routine physicals, follow-up visits, and certain specialized care appointments directly through the portal. If you need to reschedule or cancel, you can do so with a few clicks without needing to call during office hours.
For prescriptions, view your active medication list under the health section. When a medication is running low, click Request Refill next to the drug name, select your preferred pharmacy, and submit the request directly to your prescribing physician.
Troubleshooting Common Login and Technical Issues
Technical glitches happen, but most portal issues are easy to resolve on your own.
If you forget your username, click the Forgot Username? link on the login page, enter your personal details, and your username will be sent to your email address on file. If you forget your password, use the Forgot Password? link to reset it securely via a verification code sent to your phone or email.
If the mobile app freezes or fails to load new lab results, try these quick fixes:
- Check your internet connection or switch from cellular data to Wi-Fi.
- Log out completely and log back in to refresh your session token.
- Update the MyChart app to the latest version through your device's app store.
- Clear your browser cache if you're accessing the portal via desktop.
If you encounter account lockouts due to multiple failed password attempts, contact the Bon Secours MyChart patient support help desk for assistance with unlocking your profile.
Frequently Asked Questions
Why can't I see all of my test results?
Some sensitive lab results or clinical notes have a brief holding period before they appear in the portal to give your doctor time to review them first. If a specific result is missing, contact your provider's office directly.
Can I manage health records for my children?
Yes. You can request proxy access to view and manage health records for your minor children through your own account. Once your children turn a certain age governed by state privacy laws, proxy access rules change, and teenagers must set up their own independent accounts.
Is my medical information secure?
Bon Secours uses advanced encryption and strict security protocols to protect your health data. To keep your account secure, never share your password with anyone, log out after every session, and avoid accessing your portal on public computers.
What should I do if my medication refill request is denied?
If a refill request is denied, it usually means your doctor requires an in-person or telehealth follow-up visit before authorizing more medication. Call your clinic to discuss the renewal requirements with a nurse.
