Managing your medical appointments, test results, and prescriptions shouldn't require endless phone calls. The Bon Secours MyChart portal gives you direct, 24/7 access to your electronic health records, secure messaging with your care team, and streamlined appointment scheduling. Whether you're trying to set up a brand-new account or figure out how to view lab results on your phone, this guide breaks down everything you need to know.
Bon Secours integrates with the Epic MyChart platform, meaning you can manage your health information online or through the mobile app. Let's walk through how to access your account, troubleshoot common errors, and make the most of the portal's features.
How to Set Up Your Bon Secours MyChart Account
Getting started depends on whether you received an activation code during your last clinic visit. You can register using one of three primary methods:
- With an activation code: If your clinic handout includes a 10-digit code, visit the official Bon Secours MyChart portal and select the sign-up option using your code. You'll create a unique username and password.
- Without an activation code: You can choose self-service online registration by matching your identity against personal information already on file with your doctor's office.
- By phone: If online matching fails, call the Bon Secours MyChart support team to verify your identity and get your account linked.
Once registered, you can log in through a web browser or download the mobile app on iOS and Android devices, searching for Bon Secours as your healthcare provider.
Core Features and What You Can Do
The portal does more than just show doctor notes. It serves as a centralized hub for managing your healthcare journey:
- Test results viewing: Most laboratory and radiology results appear in your portal as soon as they're finalized, sometimes before your physician has added commentary.
- Prescription management: Request medication refills directly through your active medication list without calling the pharmacy or clinic.
- Appointment scheduling: Book routine primary care visits online, or manage upcoming appointments and request video visits for non-urgent care.
- Billing and estimates: View recent statements, pay medical bills online, and generate cost estimates for upcoming procedures.
Managing Family Health with Proxy Access
Parents and caregivers often need to manage healthcare for dependents. MyChart proxy access lets you view the medical records of family members with their explicit permission.
For children in South Carolina, parents maintain full access to a child's MyChart account until their 12th birthday, after which access rules shift due to privacy laws. To set this up, navigate to the "Friends and Family Access" section within your account settings and send a proxy invitation.
Security and Two-Factor Authentication
Because medical data is sensitive, Bon Secours employs strict security protocols, including 256-bit SSL encryption. To protect your account further, you can enable Two-Factor Authentication (2FA). When turned on, logging in requires your password plus a single-use verification code sent via text message or email.
Frequently Asked Questions
Why aren't all of my historical medical records showing up?
The portal only displays records generated within Bon Secours physician practices, hospitals, and emergency departments. If you received care at an unaffiliated hospital network, you can use the Lucy personal health record feature or link external accounts to consolidate your data.
What should I do if I forget my username or password?
Use the password recovery links on the login screen to verify your identity via two-factor authentication. If you remain locked out, call the Bon Secours MyChart Help Desk for assistance.
Can I correct incorrect information on my health record?
Portal data flows straight from your electronic medical record. If you spot an error in your history or medications, ask your provider to correct it during your next clinic visit.
How do I update my insurance information?
You don't have to wait for an appointment to update your coverage. Log into your account, head to the profile or billing section, and submit your new insurance policy details before your next visit.
