Managing your medical care doesn't have to mean waiting on hold or sorting through stacks of paper records. The Bon Secours MyChart portal gives you direct, digital access to your health history, lab results, and care team right from your phone or computer. Whether you're tracking a recent blood test or scheduling an annual check-up, this platform puts your day-to-day health management entirely in your own hands.
Getting started requires a few basic steps, but navigating the system effectively takes a bit of know-how. This guide breaks down how to set up your account, unlock core features, avoid common login mistakes, and make the most of your digital health tools.
Setting Up Your Bon Secours MyChart Account
You don't need a computer science degree to get online, but you do need to complete the verification steps carefully. There are three primary ways to register for a profile.
Registration Methods
- With an Activation Code: If you received a clinic visit summary or an after-visit packet containing a 10-digit activation code, go to the official Bon Secours MyChart portal, select the sign-up option, and enter your code along with your date of birth.
- Online Matching: If you don't have an activation code, you can still register by verifying your identity online using matching personal information, such as your Social Security number or home address.
- By Phone: If you run into technical roadblocks during self-registration, call the Bon Secours MyChart Help Desk directly at 866-385-7060 to verify your identity over the phone and establish your login credentials.
Once your account is active, set up a strong password containing a mix of letters and numbers. Turn on two-factor authentication (2FA) if prompted, which sends a secure security code via text or email every time you log in from an unrecognized device.
Core Features That Streamline Your Care
Once logged in, the dashboard acts as a central hub for all your interactions with the Bon Secours health system. Instead of relying on traditional phone trees, you can use built-in tools to handle routine tasks instantly.
Test Results and Clinical Notes
Lab work and imaging results appear in your account as soon as they are finalized—often before your doctor has a chance to call you. Normal and abnormal ranges are clearly marked, alongside clinician comments explaining what the numbers mean for your specific situation. You can also view your After Visit Summary and clinical notes from past hospital stays.
Direct Doctor Messaging
You can send secure non-urgent medical questions directly to your primary care provider or specialist.
- Navigate to the Message Center and select New Medical Question.
- Choose your recipient from a list of providers you've seen recently.
- Type your inquiry and attach up to four relevant images if necessary.
Note: Expect a response from your clinic within two business days. Never use portal messaging for medical emergencies.
Prescription Refills and Pharmacy Management
View your active medication list, check refill statuses, and submit renewal requests straight to your preferred pharmacy without needing an office visit.
Using the Mobile App for On-the-Go Access
If you prefer managing your health from a smartphone, download the official MyChart app from the Apple App Store or Google Play Store.
When you open the app for the first time, search for and select Bon Secours Health System from the organization list. Your login credentials remain identical to the desktop web browser version.
The mobile application also supports health data integration. You can connect your profile to applications like Apple Health to pull wearable device data—such as daily steps or sleep metrics—directly into your patient file for your care team to review.
Common Mistakes to Avoid
Patients frequently run into avoidable hurdles when navigating digital health portals. Keep these practical tips in mind to protect your account and save time:
- Mixing up accounts: If you manage care for multiple family members, make sure you're logged into the correct profile before sending a message or requesting a refill. Use proxy access features to legally link accounts for children or aging parents.
- Ignoring annual updates: Insurance providers and personal contact details change. Update your billing and insurance information inside the portal yearly to prevent claim rejections.
- Falling for phishing scams: Official Bon Secours staff will never ask for your password via text or email. If you receive suspicious notifications linking to external login pages, navigate to the official site independently.
Frequently Asked Questions
Can I schedule appointments online through the portal?
Yes. You can view open slots with your existing primary care provider, book routine check-ups, and manage upcoming virtual video visits directly from the appointment hub.
What should I do if I get locked out of my account?
If you forget your username or password, use the password recovery links on the login screen. If automated recovery fails due to outdated security questions, call the Bon Secours support team at 866-385-7060 to manually reset your credentials.
Can I view my medical records from other health systems in one place?
Yes. MyChart features interoperability tools that allow you to link records from separate healthcare organizations, consolidating your health history onto a single dashboard.
Are my health records secure on my phone?
All data transmitted through the app is protected with 256-bit SSL encryption, matching the security standards used for online banking. Always secure your smartphone with a biometric lock or passcode to prevent physical unauthorized access.
