When you run into an urgent issue with your corporate or small business plastic, tracking down the right contact details shouldn't become a second job. If you need Bank of America business card support, the primary telephone number to reach general servicing is 888-287-4637 (888-BUSINESS). Representatives are available Monday through Friday from 7 a.m. to 11 p.m. ET, and on Saturdays from 8 a.m. to 8 p.m. ET.
Finding the correct department immediately saves you from endless automated phone trees and frustrating transfers. Different issues require entirely different phone queues, security protocols, and operational hours. Reviewing the precise contact paths below ensures your problem gets resolved during your very first call.
Direct Phone Numbers for Business Card Support
Not all support lines handle every request. Depending on whether your card is missing, you need online portal assistance, or you are trying to open a new line of credit, use the corresponding dedicated contact point.
- General Servicing: Call 888-287-4637 for day-to-day inquiries, billing questions, and general account maintenance.
- Lost or Stolen Cards: Call 800-732-9194 immediately to freeze your account and order a replacement. This line operates twenty-four hours a day, seven days a week.
- New Business Card Accounts: Call 866-283-4075 if you are looking to apply for a new card or check the application status of a pending submission. Support runs Monday through Friday, 8 a.m. to 10 p.m. ET.
- Online Banking and App Support: Call 866-758-5972 if you are locked out of your digital dashboard or need help managing permissions for employees.
- International Support: Call 1-302-738-5719 if you are traveling overseas and experiencing issues with your card. Note that roaming charges may apply if you call from a mobile device.
What to Have Ready Before You Call
Calling a major issuer unprepared usually results in longer hold times and repeat security verifications. Streamline your conversation by gathering critical details beforehand.
- Your 16-digit card number: Even if you are calling because the card is lost, having your account number or old statements nearby helps the automated system route your call faster.
- Business Tax ID or EIN: Agents often verify your business identity using your Employer Identification Number or the primary phone number associated with your business formation.
- Personal identification details: Be ready to verify your Social Security number, date of birth, and the exact billing address tied to the corporate account.
- Specific transaction details: If you are calling to dispute a charge, note the merchant name, exact dollar amount, and posting date beforehand.
Common Mistakes When Contacting Business Support
Cardholders often waste valuable time by dialing the wrong extension or using consumer credit channels for commercial products. Avoid these pitfalls to keep your administrative tasks efficient.
- Calling consumer credit card lines: Business accounts operate on different systems than personal rewards cards. Dialing consumer numbers usually results in a transfer back to the commercial queue.
- Ignoring digital self-service: Many urgent actions—such as locking a misplaced card, downloading past PDF statements, or setting up text alerts—can be completed instantly through the Bank of America Small Business Banking Portal without speaking to an agent.
- Failing to report fraud immediately: Waiting days to report unauthorized transactions can complicate your liability protection. Call the 24/7 lost and stolen line the moment you spot abnormal activity.
Frequently Asked Questions
Can I manage employee cards through the mobile app?
Yes, you can set individual spending limits, lock specific employee cards, and monitor real-time transaction alerts by logging into the mobile banking application or desktop dashboard.
How do I request a higher credit limit for my business card?
You can request a credit line increase by calling the general servicing number at 888-287-4637 or by submitting a request directly through your online banking account profile under the card settings menu.
What should I do if my card is declined while traveling?
Fraud detection algorithms frequently flag unexpected out-of-state or international purchases. Call the international support line at 1-302-738-5719 to verify your travel itinerary and unfreeze the account.
Are there separate numbers for corporate card programs?
Large enterprise corporate accounts typically use dedicated relationship manager lines printed directly on the back of the physical card. If your company participates in a large-scale commercial card program, check your corporate travel portal for your designated program administrator contact.
