Tracking freight shouldn't feel like detective work. When you're waiting on a crucial less-than-truckload (LTL) shipment or full truckload, you need fast answers about where your cargo is and when it'll arrive.
Averitt Express provides multiple ways to monitor your freight in real-time, ranging from online portals to direct customer support. Knowing which method to use can save you hours of waiting and prevent supply chain bottlenecks.
Core Tracking Methods Explained
You don't need a corporate account just to check the status of a single shipment. Averitt offers public tools alongside advanced options for registered business users.
Using the Public Tracking Portal
If you have a tracking number or a Pro number, checking your shipment takes seconds. As extensively documented in latest coverage by Reuters, the implications are worth noting.
- Go to the official Averitt Express tracking page.
- Enter your Pro number, bill of lading (BOL) number, or PO number into the lookup field.
- Review the current checkpoint, scheduled delivery date, and service type.
The public portal updates whenever a driver scans the freight at a service center or checkpoint. It's the fastest way to get a quick status check without logging into an account.
The Averitt Mobile App and Customer Portal
For frequent shippers, logging into the web portal or using mobile tools provides deeper visibility. Registered users can:
- Save frequent shipment numbers for quick reference.
- Set up automated email or text alerts for status changes.
- Access digital copies of delivery receipts (PODs) and signed bills of lading.
- Monitor inbound and outbound freight across multiple facilities.
Understanding Shipment Status Codes
When you look up your freight, you'll see various status indicators. Knowing what these mean helps you spot potential delays before they impact your operations.
- Picked Up: The driver has collected the shipment from the origin address and it's en route to the local service center.
- In Transit: Your cargo is moving between Averitt service centers or on the long-haul highway leg.
- Out for Delivery: The shipment has been loaded onto a local delivery truck and is scheduled to arrive at its destination today.
- Delivered: The freight has reached the consignee, and a signature has been captured.
If a status shows an exception—such as "Delayed" or "Consignee Closed"—it means normal transit has been interrupted. In these cases, contacting customer service directly is usually necessary to reschedule delivery or clarify address details.
Working with Customer Support
Automated tools work well until unexpected delays happen. If your tracking page hasn't updated in 24 hours or your freight requires special handling, human assistance is essential.
You can reach Averitt customer service through their dedicated support phone lines or by emailing your assigned account representative. If you have an active account, log in before calling so support staff can immediately pull up your shipping history and carrier notes.
Common Tracking Mistakes to Avoid
Freight tracking errors usually stem from small data entry mistakes. Keep these points in mind to ensure smooth lookups:
- Mixing up numbers: Don't confuse a Purchase Order (PO) number with a Pro number. While you can often search by PO, the Pro number is the primary tracking identifier generated by the carrier.
- Forgetting prefix digits: Ensure you include any letters or formatting required as part of the Pro number string.
- Checking too early: Newly created shipments may take a few hours to appear in the system after the initial pickup scan occurs at the origin terminal.
Frequently Asked Questions
What should I do if my tracking number isn't working?
Double-check the digits against your shipping confirmation or bill of lading. If the number is correct but yields no results, the shipment may have just been created and hasn't received its initial dock scan yet. Wait a couple of hours or contact support for assistance.
Can I track Averitt shipments using third-party software?
Yes. Many businesses integrate Averitt tracking data into enterprise resource planning (ERP) or warehouse management systems (WMS) using carrier APIs or multi-carrier shipping platforms like ShipStation.
How often does tracking information update?
Updates typically occur whenever the shipment reaches a new service center, gets loaded onto a trailer, or is scanned by a delivery driver. Long-haul transit legs may show several hours or a full day without new scans while trucks are on the highway.
How do I get a proof of delivery receipt?
Once a shipment is marked as delivered, registered users can log into the Averitt portal, pull up the completed shipment history, and download a digital copy of the signed delivery receipt for their records.
