Managing your medical appointments, test results, and insurance coverage doesn't need to involve phone tags or paper statements. Avera Health transitioned its patient management system to Avera MyChart, combining clinical records and insurance details into a single secure platform. This shift replaces older legacy applications like AveraChart and the MHealth app, giving users an organized dashboard to handle health needs from a phone or computer.
Getting started requires a few specific steps because old login credentials do not automatically carry over to the updated system. Whether you're trying to schedule a virtual visit, request prescription refills, or review billing statements, understanding how the platform operates saves time and prevents common access frustrations.
Setting Up Your Avera MyChart Account
Because Avera moved to a new electronic health record infrastructure, every user must create a fresh login. Your past username and password from older systems will not work.
- Locate your access code: Check your email, text messages, or the after-visit summary printout provided during a recent clinic visit. This code expires after a set period for security reasons.
- Visit the registration page: Go to the official Avera MyChart portal and select the sign-up option.
- Enter your details: Input your activation code, date of birth, and other requested verification items. If you don't have an access code, you can register by supplying identity verification details manually.
- Create credentials: Choose a unique username and a secure password. Set up two-step verification via text or email to protect your medical data.
If your activation code has expired or you never received one, you don't have to visit a clinic to fix it. Call the 24/7 technical support help desk at 855-667-9704 to have a fresh code generated.
Core Features and Patient Tools
The platform consolidates several functions that used to require separate phone calls or portals.
- Test results and notes: Lab work, imaging summaries, and doctor notes appear in your account within days of completion, letting you track health metrics over time.
- Prescription management: View active medications and submit refill requests directly to your preferred pharmacy.
- Appointment scheduling: Book routine care online, check details for upcoming procedures, or connect with clinicians through on-demand virtual visits.
- Billing and insurance: Review medical statements, set up payment plans, and view digital insurance cards if you are enrolled in Avera Health Plans.
Managing Care for Family Members
If you oversee healthcare for children or aging relatives, you need to establish proxy access. Note that proxy permissions from older portals did not transfer during the system upgrade.
Parents or legal guardians can request full proxy access for children ages 13 and younger. For teenagers between 14 and 17, privacy laws change how records are displayed; adolescents can sign up for their own individual accounts, and parental view is restricted. To set up proxy permissions for an adult family member, navigate to the sharing settings inside the dashboard or request a form through your primary clinic.
Common Setup Mistakes to Avoid
- Waiting for old logins to work: Trying to use credentials from the discontinued AveraChart will result in login failures. You must complete a fresh registration.
- Ignoring two-step verification prompts: Skipping security layer setup leaves your account vulnerable and can block recovery if you lose your password. Always verify a working mobile number or email address.
- Forgetting to link external portals: If you see specialists outside of Avera who also use the Epic system, you don't need a separate app. Go to the sharing menu within your dashboard and select "Link My Accounts" to bring outside records into your main view.
Frequently Asked Questions
What should I do if I forget my username or password?
Use the password recovery links on the login screen to reset your credentials via email or text. If automated recovery fails, call the technical support line at 855-667-9704 for assistance.
Is an email address required to use the portal?
Yes, a unique email address is mandatory for account creation and security notifications. Individuals without an email address must request physical copies of medical records through standard Avera Health medical records request procedures.
Can I view health insurance details and medical records in the same place?
Yes. The platform combines patient medical data and Avera Health Plans coverage information into a single login, allowing members to view digital insurance cards, check claims, and pay premiums alongside clinical notes.
How do I download the mobile application?
Search for "MyChart" on the Apple App Store or Google Play Store, download the application, and select Avera Health as your healthcare provider network during setup.
