Getting in touch with American Express Sweden doesn't have to mean wading through endless menus or wondering which phone line applies to your specific card. Whether you hold a consumer charge card, a co-branded SAS Amex, or a corporate account, knowing the exact direct contact route saves you time.
Customer service for consumer cards is available Monday through Friday from 08:00 to 18:00. Depending on whether you need general support, emergency card replacement, or corporate assistance, different telephone numbers and digital channels apply.
Direct Phone Numbers for Consumer Cards
Amex Sweden operates specific phone lines based on the card product you hold. Calling the number designated for your card tier connects you directly to the right support team without unnecessary transfers.
- Platinum Card: Call 020-56 55 55 (From abroad: +46 771 29 55 55)
- Gold Card: Call +46 771 29 56 10
- Green Card: Call +46 771 29 56 00
- Blue Cashback & Amex Blue: Call +46 771 29 55 99
- SAS Amex Elite: Call +46 771 29 46 20
- SAS Amex Premium & Classic: Call +46 771 29 46 00
If you're calling from outside Sweden, replace the initial prefix with the international format (+46 followed by the number minus the leading zero where applicable).
Corporate Cards and Business Support
Business accounts and corporate programs require separate departments. If you manage expenses for a company or hold a corporate product, use these dedicated contact channels.
- Corporate Card Customer Service: Call +46 771 29 55 29, open weekdays from 08:00 to 18:00 for help with billing, statements, and replacement cards.
- Program Administrators: Call +46 771 29 53 30, open weekdays from 08:00 to 17:00 for administrative inquiries, or email corporatecardsweden@aexp.com.
- Merchant Services (Affärspartners): Call 08-429 56 80, open weekdays from 08:00 to 17:00 for payment terminal questions and partnership inquiries.
- Fraud and Account Control (Kontokontrollen): Call 020-26 39 26, available 24/7 for urgent merchant verification and suspected card misuse.
Digital Support and Online Chat
When phone lines are busy or you prefer handling inquiries in writing, digital options provide a fast alternative.
- Log into your account via the American Express Sweden website or the mobile application.
- Navigate to the chat function located in the bottom corner of the portal or inside the app dashboard.
- Authenticate your identity securely to discuss sensitive account details, request limit reviews, or report card issues with a live agent.
Using secure messaging avoids identity verification hurdles that occur over standard phone channels.
Emergency Assistance and Lost Cards
If your card is lost, stolen, or compromised, immediate action is necessary.
- Lost or Stolen Consumer Cards: Contact customer service immediately at your card's designated hotline or call the general emergency line at +46 771 29 56 00.
- Global Assist Hotline: Cardmembers traveling abroad can access medical, legal, and emergency travel advice through Chubb and Global Assist services.
Common Mistakes to Avoid
- Calling the general consumer hotline for corporate card issues. Corporate accounts operate on distinct billing systems, and consumer agents cannot access corporate database records.
- Forgetting to have your account number or personal identification number (personnummer) ready before calling, which delays verification.
- Attempting to resolve travel booking disputes through regular customer service instead of contacting the dedicated travel portal support team at +46 8 429 4554.
Frequently Asked Questions
What are the standard opening hours for Amex Sweden customer service?
Most consumer and corporate customer support lines operate Monday through Friday from 08:00 to 18:00. Fraud prevention and emergency card blocking lines are open 24 hours a day, 7 days a week.
How do I dispute a charge on my Swedish Amex statement?
You can initiate a dispute directly through your online account portal by selecting the transaction in question and choosing the inquiry option, or by calling your card's specific customer service line.
Who should I contact if my online account is locked?
If multiple incorrect password attempts lock your online profile, call customer service at 0771-29 56 00 to verify your identity and restore access.
Can I handle SAS EuroBonus point inquiries through Amex customer service?
While co-branded SAS Amex cards earn EuroBonus points, questions regarding flight redemptions, missing SAS flights, or booking status must be directed to SAS customer service, while point accumulation questions go to American Express.
